at DocuSign in Chicago, Illinois, United States
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
In this role, you will be a highly visible leader and operator playing a key role in defining how we beta test our most important innovations with customers. You will work on topics that range from defining our product beta testing strategy to the nuts and bolts of beta operations.
As the Beta Operations Manager, you will build and own a scalable internal & customer-facing model for product beta testing in close collaboration with teams across Product, Growth, Field, and Operations. You will guide Product Managers, Product Marketing Managers, Technical Program Managers and others on how to plan, implement, and learn from beta tests to increase the impact of our product innovation.
Why should you be excited about this role? You enjoy driving change in a business and seeing fast and impactful results. You have a growth mindset and are excited to help scale a critically important business process through its next phase of growth. You're a people person that is energized by building relationships across the organization.
This position is an individual contributor role reporting to the Director, Program Management.
Responsibility
Shape our beta program strategy with priorities, standards, operations, and governance
Develop and socialize beta testing best practices, based on internal and external research, iterating as we learn and grow
Develop and manage resources, tools, and processes that support best practices in beta testing, such as training materials, entry/exit criteria and checklists, communication channels, and dashboards
Design beta progress reviews, engaging with senior leadership across the organization, including the Chief Product Officer and Chief Operating Officer
Provide expert guidance to product teams as they plan and design individual beta tests, including objective setting, considerations of participant volume and profile, cohorts, recruitment/invitation tactics, and measurement of success
Develop processes and tools for beta initiative intake and tracking, providing insights across multiple platforms to enhance cross-functional visibility and adoption
Partner with Insights and Analytics teams to ensure outcomes are measured through an established measurement framework that aligns with key customer outcomes and business decisions
Identify and call out risks and decisions needed to improve findings from beta tests, enhance the customer experience, and improve General Availability launch success
Monitor and report on key operational metrics, identify areas for improvement, and design and operationalize initiatives to drive continuous improvement
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
BS/BA degree or equivalent in work experience
8+ years of experience managing complex, cross-functional projects in a management consulting, strategy & operations, or program management role
Previous work experience in SaaS and/or customer innovation programs
Preferred
Passion for experimentation and learning from customers; education or professional background in statistics, experimental design, user research, or related field is a plus
Excellent communication and presentation skills with the ability to effectively build relationships with teams across the... For full info follow application link.
DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
