at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryMarketing & Communications
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
This role is for a subject matter expert responsible for ensuring the seamless creation, management, and delivery of web content across our digital platforms. This role requires independent work with cross-functional teams to identify and address missing assets, promote best practices, and ensure the highest quality of web content. The ideal candidate will have advanced skills in enterprise-level content management systems, particularly Adobe Experience Manager (AEM) and WordPress, and will play a crucial role in maintaining consistency and quality across our website.
Key Responsibilities:
Web Experience Subject Matter Expert
Assist and lead execution for the web experience management team in authoring and managing pages on www.salesforce.com. This includes QA and final delivery/release.
Work independently with cross-functional teams to identify missing assets, gaps in builds or processes
Educate partners on Web Experience Management readiness and content hand-off best practices.
Promote consistency across our website and ensure adherence to best practices in digital production
Problem Solving and Quality Assurance:
Identify potential roadblocks and address them proactively to prevent obstacles
Solve problems quickly and accurately, ensuring smooth project execution
Understand and apply best practices in digital production, including information architecture, user experience, interaction design, visual design initiatives, analytics, A/B testing, development, and QA
Content Management Systems Expertise:
Execute complex and technically challenging solutions using AEM and WordPress
Understand the limitations and possibilities of our content management system and propose solutions without compromising system integrity
Mentor interns and junior team members, providing guidance and support for their professional development
Collaboration and Innovation:
Explain best practices and concepts to partners, highlighting their impact on customer experience and business outcomes
Build on others' ideas and suggestions to enhance project outcomes
Identify gaps in content hand-off processes and educate partner teams on addressing these gaps before WEM handoff
Understands creative process from design to delivery across multiple teams (Strategy, Analytics, UX, Design, Content, SEO, Localization)
Requirements:
4-6 years of experience in web production
Advanced authoring skills in enterprise-level content management systems, particularly Adobe Experience Manager (AEM) and WordPress
Experience hand-coding semantically correct HTML and CSS in an enterprise CMS environment (Adobe Experience Manager, WordPress, OpenCMS, Joomla, Drupal, Sitecore, etc.)
Proven ability to execute complex and technically challenging solutions in content management
Proven track record of managing high-quality enterprise web content projects from inception to completion
Strong understanding of digital production best practices and the ability to integrate various aspects of web development and design
Excellent problem-solving skills and the ability to propose innovative solutions
Experience mentoring and guiding junior team members
Strong communication skills, capable of explaining technical concepts and best practices to non-technical partners
Ability to work independently and as part of a cross-functional team, promoting collaboration and consistency
Strong organizational skills and... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
