at iRhythm Technologies in Deerfield, Illinois, United States
Job Description
Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients' lives.iRhythm is advancing cardiac care...Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About this role:
iRhythm is currently seeking an experienced DUAL SERVICE CLINICAL EXPERT in ourDeerfield or San Francisco Office. Our work environment is fast-paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
Specific job responsibilities include:
Facilitate the ongoing development of staff to ensure iRhythm's performance standards are met as defined by the AT performance standards
Assist with administering day-to-day activities of the AT service in accordance with established policies to provide high quality services
Lead coaching sessions to drive performance and assess team members behaviors/dynamics
Provide oversight of phone queue, transmission queue, verbal order status and other ongoing tasks
Contribute to the strategic management, planning, and leadership of the company
Lead team huddles to drive performance and assess team behaviors/dynamics
Partner with Management to assess root cause and recommend potential solutions.
Fosters competence and professional growth of the team by facilitating adoption of new processes, policy and system updates
Reinforce ongoing competency and productivity process
Assist, as needed, with interpretation and troubleshooting complex arrhythmias for the AT team
Escalate any systems or record concerns to Management
Meet or exceed the service level, productivity and quality metrics as defined for the role
As needed, effectively communicate ECG abnormalities by notifying physicians as required according to physician notification protocol
Assist in the planning, coordination, and implementation of the quality management and quality improvement programs for AT service
Assist Management with the evaluation of training needs for the team and implement/champion the appropriate development plans
Assist in the development and maintenance of the Standard Operations Policy and Procedure Manual
Assist with scanning and QA as needed
Work assigned shift (day, evening, or overnight schedule) and alternating weekends
Other duties as assigned
About you:
An experienced PATCH TECHNICIAN with the following qualifications:
Rhythm Clinical Quality (QA) training and experience preferred
Bachelor Degree preferred or equivalent experience
Minimum of 1 to 2 years of coaching, mentoring, clinical expert or training experience preferred
Clinical QA process training preferred
Excellent one-on-one and group presentation and facilitation skills
Ability to assess needs, identify problems, explore alternatives, and implement solutions.
Excellent verbal and written communication skills
Strong clinical skills and critical thinking skills
Proven ability to facilitate a team environment
Must possess excellent customer relations and phone skills
Must possess excellent organizational abilities and be oriented towards detailed work and documentation
This role is an in-office/hybrid position
What's in it for you:
This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.
iRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!
FLSA Status: Non-Exempt
Make iRhythm your path forward.
#LI-
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$50,200—$95,680 USD
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm... For full info follow application link.
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
