at Spectraforce Technologies Inc. in LibertyvilleMettawa, Illinois, United States
Job Description
Description:
Job Title: Operations Support
Length - 5+ months (through EOY)
Location: Hybrid - Mettawa, IL, 60045
Hybrid: Monday - Wednesday in office/Thursday and Friday work from home.
What are the top 3-5 skills, experience or education required for this position:
1. Ability to navigate multiple systems congruently
2. Problem solver
3. Multi-tasker
4. Proficient or greater experience in excel (examples; understands formulas like V-Lookup, build pivot tables, etc)
5. Detailed oriented
Preferrable education:
college graduate
Experience: 2+ years of professional experience preferred
Purpose Statement:
The US Patient Services team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The Access and Reimbursement Operations Specialist reports to the Associate Director of APS Operations to perform operational support capabilities as well as the management of projects to mature our A&R Field Teams.
Major Responsibilities:
* Coordination and management of Access and Reimbursement demographic information (contact numbers, address, title, etc) to ensure timely completion of onboarding and off-boarding activities.
* Monitor Escalation Tool tickets in the Access & Reimbursement channel
* Triage and manage Escalation Tool tasks between field teams
* Build and run routine reports in excel and build PowerPoint presentations.
Qualifications:
* Attention to detail
* Good communication skills
* Ability to multi-task different priorities and responsibilities
* Ability to work within multiple systems effectively and concurrently
* Ability to manage their time efficiently and effectively
* Experience working in Microsoft products (especially excel and PowerPoint)
* Support other projects and tasks identified by the APS Operations team
SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.
