at Salesforce in Chicago, Illinois, United States
Job Description
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Job CategoryOperations
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Salesforce is looking for a highly effective leader to structure and deliver AI and Self Service focused initiatives in support of our Renewals and Success Plan Sales organization. This leader will drive the vision and introduce technology improvements, enhance efficiency and develop tools that allow our business & systems to scale, optimize revenue, and improve the customer experience. AI & Self Service Director is responsible for all aspects of a customer self service (ie. checkout experience) as well as driving AI enhancements to augment the way we engage with our customers. The role will require a solid understanding of technical systems, understanding of AI and the role it plays in business as well as the ability to partner and collaborate with team members throughout Salesforce.
Your job will be to lead a team, identify use cases, support requirement development and partner closely with technology teams to build and implement systems and processes. AI and Self Service initiatives could range from the very strategic to the very operational: using data to evaluate business scenarios and business planning, segmentation, efficiency initiatives, process design and technology/tool development. Expectations range from future vision proposals, business requirements, custom performance analysis, process documentation, and reporting and dashboards to presentation-ready content including business insights for senior Salesforce leadership. You will be asked to perform reporting, ask questions and answer them using Insights from what you find in the data.
The successful candidate will have 6-8 years of experience with increasing responsibility. Superb communication, process development and reporting skills are a must. AI & Self Service Director must excel at problem-solving, feel comfortable diving into data and be able to develop recommendations based on partner feedback to address business issues. Knowledge of Salesforce products desired or experience with comparable enterprise business technology tools. Business analysis background is a plus.Responsibilities:
Lead multiple complex and strategic initiatives focused on AI tools and self service technology.
Paint the vision for AI and Self Service and execute a crawl, walk, run plan to get to our future state
Lead consultative engagements with business stakeholders on business goals, challenges and data needed to support the strategy and proactively make recommendations.
Communicate risk clearly and take the lead in developing resolution strategies; solicit executive involvement as required.
Develop a deep understanding of company wide AI & Self Service capabilities so that our team is involved in company best practices/technology.
Leverage data and insights to define and support process modifications and improvements and enable optimal business recommendations.
Partner closely with systems and IT organizations within Salesforce to execute technical aspects of projects or develop new tools to support our people and process.
Represent the team on broader cross-functional projects involving other parts of the business as needed.Required Skills/Experience:
Proven success in leading teams and driving initiatives from idea inception to implementation
Deep understanding of the Salesforce suite (Marketing Cloud, Sales Cloud etc)
Experience leading complex, interrelated projects, programs, and functions.
Proficiency in AI & Self Service technologies, including machine learning, natural... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
