at Old National Bank in JolietJoliet, Illinois, United States
Job Description
Treasury Management Service Specialist
Job Locations
US-IN-Evansville | US-IL-Joliet
Category/Function
Treasury Management
Position Type
Regular Full-Time
Requisition ID
2024-14910
Workplace Type
On Site
Overview
Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.
We are currently seeking a Treasury Management Service (TM) Specialist. This position will work directly with TM client and internal team members to provide first point of contact support to their TM service needs. As first point of contact, this position will be responsible for the assessment of need, determining best approach to address clients concern, and work with the client to remedy any issues associated with the TM services. This position will focus on issues resolution and high client satisfaction as well as escalation of concerns when immediate servicing needs cannot be accomplished.
Responsibilities:
Client Services:
* Ensures complete client satisfaction through active partnership with the TM implementations team, TM sales associates, third party vendors, and other internal departments to provide timely response to service requests.
Client Interaction:
* This position will have direct interaction with the TM client. Most involvement will be through telephone or email channels.
* There will be instances where a client may be transferred from other divisions of the organization. This client handoff may occur via telephone transfer, email, or through internal customer contact software.
* In all instances client interaction will be required to properly ensure the most accurate and timely execution of high quality TM service and support.
Other Duties:
* Ensure proper documentation is obtained for purposes of accurate client setup and future audit of work processes in the TM division.
* Perform some administrative duties such as maintenance, filing, reporting, and testing of new and existing processes change.
* Other duties as requested.
Experience/Qualifications:
* 3-5 years of TM product experience preferred.
* Banking experience including experience opening new commercial accounts and/or in treasury management.
* Extensive technical experience with the TM software applications and their configuration requirements.
* Strong understanding of internal divisions of ONB such as bank operations, credit operations, and the client care division.
* Demonstrated client service experience required (phone and PC).
* Ability to effectively communicate with all levels of the organization; strong verbal and written skills.
* Ability to problem solve and prioritize multiple tasks with strong attention to detail; self-starter.
* Strong organizational skills.
* Extensive experience with Microsoft Office products such as Word, Excel, PowerPoint, Access and Outlook.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Head of Talent Acquisition, SVP, to fill a specific position
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!
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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)
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