at Great Wolf Lodge in Gurnee, Illinois, United States
Job Description
Job Description
Pay: $18 per hour
At Great Wolf the Sales and Catering Coordinator provides support to clients and Lodge sales teams to enable successful achievement of revenue, quality and repeat business targets.
Essential Duties & Responsibilities
Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
Organizes and coordinates client appreciation and in-house lodge events
Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
Attends pre and post conference meetings as needed
Handles all in-suite VIP packages and amenities as needed
Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
Assists Sales Team with any special projects.
Basic Qualifications & Skills
Associates degree in hotel/hospitality or related field or equivalent experience/education combination
Demonstrated proficiency in Microsoft Office Suite
Successful completion of criminal background check and drug screen
Professional communication skills both verbal and written
Desired Qualifications & Traits
Previous Sales Experience
OPERA system experience
Previous resort/hospitality experience
Significant customer service experience
Strong problem solving and organizational skills
Attention to detail and ability to exceed quality standards
Enthusiastic and positive energy
Multi-tasking ability
Physical Requirements
Able to lift up to 20lbs
Able to bend, stretch, and twist
Able to stand or sit for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
