at Early Warning Services in Chicago, Illinois, United States
Job Description
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
OverallPurpose
The Product Operations Managerisresponsible for the strategic organization, quality control, and execution of the product and business cadences across internal and external stakeholders. The role will build, align, and motivate cross functional stakeholders to communicate and solve issues for the business and the benefit of the Zelle and Decision Intelligence Network participants.
Essential Functions
Bridge product, operations, and business and solve problems for the Zelle and Decision Intelligence lines of business.
Problem-solve strategically, bring stakeholders together, bring relevant data and craft scalable processes that enable impact within a complex organization. This includes owners and customers who are external financial institutions.
Own all assigned product and business cadences - objective, logistics, and outcome
Own the planning calendar of events and drive the actions needed to ensure Product delivers high quality in a timely manner
Own the efficiency of the product processes by identifying and improving areas of burden and waste
Meet with key presenters or facilitators, give feedback on presentations and the "so-what"
Drive the program management of highly complex areas that require many owners to work in concert to achieve a business result, including marketing, legal, finance, customer support, operations, and sales
Create transparency around product cadences, maintain strong communications across various teams and align stakeholders around core objectives and key results
Proactively assesses stakeholder and audience needs across the network to maximize outcome from cadences. Routinely leverages feedback into making processes more effective and outcomes more impactful
Help product owners gather feedback and drive follow-up items to resolution
Work with various operational teams to unblock product processes
Work closely with teams across the organization to drive strong go to market strategies to attain product and business objectives
Structure complex problems, develop hypotheses, conduct analyses, and drive actionable recommendations through a data-driven process
Trackoverall product metrics and health to measure success and problem hot spots to achieving OKRs
Manage product documentation, including release notes and internal use and organization.
Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data
Minimum Qualifications
Education and/or experience typically obtained through completion of a bachelor's degree
8years experience driving successful programs and bringing clarity to complex areas of collaboration
Demonstrated impact in cross functional collaboration experience.
Demonstrated experience in creating and reviewing "management consulting"-type presentations.
Leadership skills: builds internal and external rapport for alignment on product strategy, execution, and results. Influences cross functional teams, executives and customer leadership with strong purpose, strategy, and product execution.
Planning and Scheduling: Skilled in the art of working back from deadlines to determine critical milestones and deliverables.
Must be a U.S. Citizen or U.S. National only.
Background and drug screen
Preferred Qualifications
Management consulting experience
Program or project management experience
Prior experience working in payments, financial services or similar regulated industry.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Physical Requirements
Early Warning works together in a highly collaborative office environment. As such, working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must... For full info follow application link.
Early Warning is an equal opportunity employer that takes affirmative action to employ, and advance in employment, qualified minorities, women, individuals with disabilities and covered veterans.
