at Starkey Laboratories, Inc. in Glencoe, Minnesota, United States
Job Description
Description
At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.
The Customer Outreach Specialist must possess a high level of motivation, a strong level of open mindedness and adaptability, and an exceptional level of empathy, confidence, persistence, and patience. Must be able to communicate effectively and professionally with a wide range of hearing health industry professionals and clients. Must also possess the ability to work independently as well as part of a team, including: exhibiting objectivity, being open-minded towards the ideas and views of colleagues and management, responding to directives, giving as well as taking feedback, and contributing to building team cohesiveness is key to success in this position.
Make outbound phone calls, send text messages and emails to reengage lapsed customers who have not visited our retail clinics for more than one year
Utilize relationship building to enhance the patient experience
Operate and maintain high level of detail accuracy
Intake, process, and relay relevant information regarding patient feedback
Be knowledgeable about scheduling procedures and Starkey HearCare's Customer Care Center best practices
Expertise regarding appointment type and referral source selection
Develop advanced knowledge of operating systems and digital resources
Qualifications:
High school education or equivalent work history
History of successful phone-based customer interaction required
Good computer skills and knowledge of Microsoft Office software including Word and Excel
Be adept in using search tools, browsers, and email features including attaching files to correspondence
Ability to organize and multitask between phone calls, emails, and text messages in conjunction with communicating with the team
Proficient problem-solving, analytical abilities, communication, organization, and interpersonal skills required
Friendly, upbeat, and positive attitude as well as the ability to work independently and as part of a team
High level of motivation
Ability to consistently provide recommendation(s) for enhancing patient experience and overcoming objections
We are proud to offer:
A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
The chance to work with Starkey Hearing Technologies; The most innovative and ground breaking hearing device manufacturer in the industry.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Starkey Hearing Technologies is an Equal Opportunity Employer Minority/Female/Vet/Disabled.
