at Mercy Health Corporation (Mercyhealth) in Rockford, Illinois, United States
Job Description
Overview
Works in the Older Adult Care Department of Mercyhealth at Home for the Adult Protective Services (APS) program. The APS Caseworker adheres to the program rules, guidelines and policies set forth by the Illinois Department on Aging (IDoA). The APS Caseworker conducts investigations of Abuse, Neglect, Abandonment, Financial Exploitation and/or Self-Neglect for adults 60yrs or older and adults 18y/o - 59y/o with a disability who reside in a domestic setting or a facility per PA100-0641. The APS Caseworker develops a written plan of care to mitigate the risk of abuse, implements needed services as appropriate and provides follow up services on an individual basis. The APS Caseworker has ongoing communication with the APS Supervisor and or the APS Lead Caseworker during the entire time a case is open.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conducts investigations of abuse, neglect, abandonment, financial exploitation and/or self-neglect within the specified time frame as set forth by the Illinois Department on Aging's (IDOA) Organization Standards and Responsibilities. Interviews alleged victims, alleged perpetrators, family members, providers and other collaterals as required.
Provides Case Work activities for clients and families: assesses client needs, develops a case plan and links clients to resources. Monitors the resources/interventions put in place to ensure needs are being met.
Provides follow-up activities on a monthly basis which includes coordinating care/services for the client, evaluating if current services are sufficient and assessing the risk for future abuse, neglect, abandonment, financial exploitation or self-neglect issues.
Completes the paperwork required by the IDoA Adult Protective Services program accurately and in a timely manner.
Negotiates difficult family situations using a variety of interview/assessment skills and involves the APS Supervisor or Lead Caseworker when appropriate.
Utilizes the court system for judicial procedures such as Orders of Protection, Evictions, Guardianships or the like. Prepares the case and oneself to testify in court as necessary.
Coordinates with Waiver services such as Aging, DHS/DRS, DHS/DDD, MCO and the like per IDoA policies.
Participates in monthly M-Team meetings by presenting a case when scheduled to do so, offering constructive input to the group and incorporating recommendations in the Client's case plan when appropriate. In addition, the APS Caseworker will take minutes when assigned and turn these in to the APS Supervisor or other designated staff within two weeks after the meeting.
Participates in Staff meetings: monthly APS meetings, monthly Older Adult Services all-dept meetings, as well as all-agency meetings, offering constructive input when appropriate.
Participates in IDoA and Mercyhealth required activities.
Completes annual required educational requirements for both IDoA/APS and Mercyhealth.
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION & EXPERIENCE
Bachelor's Degree in Health or Human Services, Social Work, Health Care Administration, Gerontology or Criminal Justice; R.N. or Graduate Degree.
Minimum two years of experience with assessment of needs for older adults (60+years), or, for those 18-59 who have a disability, preferred.
The ability to negotiate difficult family situations using a variety of interview/assessment... For full info follow application link.
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.
