Customer Service Representative - Temporary - R1924

at Medela LLC in McHenry, Illinois, United States

Job Description

Customer Service Representative Consumer PhonesThis is an on-site temporary position located at Medela in McHenry, IL

Your Experience/Who you are:

• You consider yourself a customer service professional with experience in phone-based support, specializing in resolving issues and assisting customers with troubleshooting breast pump equipment and techniques.
• You have a minimum of one years experience in a call center position
• You thrive on meeting call quotas and consistently achieve goal statistics.
• You possess the fine art of balancing the quality of the call with the quantity
• You are open to a long-term temporary position.

If this sounds like you, please go to https://www.medela.com/company/medelacares to learn about us.

This is a temporary position working onsite in McHenry, IL office.

Education and Critical Skills/Experience Temporary Customer Service Representative

• Minimum one year experience as a Customer Service Representative preferred; measured by metrics desired
• Strong multi-tasking and computer skills to navigate multiple systems
• Ability to cope with a fast-paced environment
• Ability to resolve issues using problem-solving logic and troubleshooting skills
• Flexible and team-oriented
• Excellent verbal and written communication skills
• Ability to manage multiple conflicting priorities
• Experience working in an environment with global objectives

Main Responsibilities Temporary Customer Service Representative

• Professionally resolves issues by phone in accordance with company policies and procedures
• Actively participates in continuous improvement to systems, identifying opportunities to enhance the quality of service and customer interactions
• Promptly, responsibly, and accurately handles phone calls per the departmental protocol while considering the best interests of Medela and our customers
• Conducts detailed product resolution specific to warranty guidelines
• As part of continuous quality improvement, documents customer interaction and reports suggestions and complaints including any instance of injury
• Collects and maintains customer records as part of the customer relations management software
• Investigates and resolves product and return inquiries
• Routinely achieves department metrics
• Research order fulfillment requests and investigates status inquires
• Actively assists in problem-solving; achieve first call resolution
• Must be able to read, understand, and communicate in English

This is not a job description. More details will be provided regarding the functions of this position.At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our companys success.
If you are interested in this...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity