servicenow platform engineer

at Randstad US in joliet, Illinois, United States

Job Description

servicenow platform engineer.

+ joliet , illinois

+ posted july 8, 2024

job details

summary

+ $130,000 – $140,000 per year

+ permanent

+ associate degree

+ category computer and mathematical occupations

+ reference1057543

job details

job summary:

Full Time

Benefits start Day One!

Locations to work from include:

Twin Cities, MN

Joliet, IL

Rosemont, IL

Evansville, IN

Milwaukee, WI

Indianapolis, IN

Must be strong in low code/no code

Must have experience iplementing new functionality

The ServiceNow Platform Engineer works with internal clients to assist them in achieving their

business objectives through effective development of industry leading workflows. Manage

ServiceNow solutions, writing specs for new application needs, configuring new applications,

and supporting and testing existing applications for various issues and updates. You will work

independently with minimal guidance to contribute to the design, configuration, build, and daily

support of these solutions and actively engage with business partners to solve their business

problems. A strong passion to continuously improve the user experience and enterprise

efficiency is required, as this role will work to turn ideas into deliverables and valuable business

solutions.

Key Accountabilities

Develop, Manage and Support Applications

- Develop no code/low code solutions on the ServiceNow platform via scripting/coding

and system configuration.

- Provide superior customer service to /internal clients, including response to incidents,

proactively notifying customers of issues, assessing, and communicating business impact,

and identifying root cause.

- Lead monitoring and testing of new releases and systems, as well as changes and fixes to

existing systems, to ensure effective implementation.

- Communicate and address complex application problems/issues and planned resolution to

key stakeholders, including management, development teams, end users and

- Must be able to understand, generate, and amend technical documentation.

Facilitate improvements in line with changing business needs

- Create and foster partnerships with internal stakeholders to develop a solid knowledge

base of the business, including needs and opportunities specifically related to

application/IT platform solutions.

- Formulate and define scope and objectives for changes through research and fact-finding

combined with an understanding of business systems and industry standards, documents

requirements.

- Develop and cultivate relationships with vendors and external industry contacts; work

closely with vendors to ensure third party applications operate as documented.

Compliance and Risk

- Prepare documentation of changes for SOX, internal and external auditors, and other

regulatory agencies, as needed.

- Maintains current knowledge of industry developments including changes in technology

and regulations.

- Review and monitor analytics, statistics, and relevant data/information.

Key Competencies for Position

- Problem Solving/Decision Making

o Seeks and leads efforts to identify what caused the issue;

- Collaboration

o Builds rapport and effective relationships with all levels of internal and external

stakeholders. s.

- Drive and Execution

o Self-motivated and committed to achieving established goals, overcoming

obstacles, and continuously learning to improve performance.

- Planning and Organizing

o Ability to determine a course of action, set and manage priorities, and ensure

optimal resources to achieve individual and/or team objectives.

- People Leadership

o Uses appropriate interpersonal styles and techniques to gain acceptance of ideas

or plans; modifies one’s own behavior to accommodate tasks, situations and

individuals involved.

- Culture Leadership

o Listens openly, recognizes different viewpoints, and builds on areas of agreement;

gains cooperation through influence; builds effective working relationships within

and outside the Department, establishes trust, credibility, and respect through a

track record of meeting commitments.

Breadth of preferred experience on the ServiceNow platform:

- Flow Designer / Legacy Workflows experience.

- Integration Hub configurations.

- Experience with ServiceNow reports, dashboards, and Performance Analytics.

- Experience with designing ServiceNow Portals.

- Advanced knowledge of catalog design and client scripting.

- At least 3 years of experience implementing any module within ServiceNow.

- Knowledge of ServiceNow module uses.

- Additional ServiceNow development certification/experience. (e.g. Advanced System

Administration, Certified Application Developer, Application Creation, etc.).

- Proven experience with application integrations using technologies such as API

integration, SOAP or REST Web Services, JDBC/ODBC, and flat files.

- Bachelor’s Degree in Computer Science or related technical discipline, or the equivalent

combination of education, professional training, or work experience.

location: Joliet, Illinois

job type: Permanent

salary: $130,000 – 140,000 per year

work hours: 8am to 4pm

education: Associates

responsibilities:

Develop, Manage and Support Applications

- Develop no code/low code solutions on the ServiceNow platform via scripting/coding

and system configuration.

- Provide superior customer service to /internal clients, including response to incidents,

proactively notifying customers of issues, assessing, and communicating business impact,

and identifying root cause.

- Lead monitoring and testing of new releases and systems, as well as changes and fixes to

existing systems, to ensure effective implementation.

- Communicate and address complex application problems/issues and planned resolution to

key stakeholders, including management, development teams, end users and

- Must be able to understand, generate, and amend technical documentation.

Facilitate improvements in line with changing business needs

- Create and foster partnerships with internal stakeholders to develop a solid knowledge

base of the business, including needs and opportunities specifically related to

application/IT platform solutions.

- Formulate and define scope and objectives for changes through research and fact-finding

combined with an understanding of business systems and industry standards, documents

requirements.

- Develop and cultivate relationships with vendors and external industry contacts; work

closely with vendors to ensure third party applications operate as documented.

Compliance and Risk

- Prepare documentation of changes for SOX, internal and external auditors, and other

regulatory agencies, as needed.

- Maintains current knowledge of industry developments including changes in technology

and regulations.

- Review and monitor analytics, statistics, and relevant data/information.

qualifications:

+ Experience level: Experienced

+ Minimum 5 years of experience

+ Education: Associates

skills:

+ servicenow (5 years of experience is preferred)

+ low code

+ no code

+ SOAP

+ APIEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work