at Caterpillar, Inc. in Mossville, Illinois, United States
Job Description
Career Area:
Enterprise Cross Functional
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Job Summary
Caterpillar offers a unique opportunity within our Product and Customer Support organization to allow students to gain a wealth of real-world practical experience and establish core competencies. Engineering professionals across the enterprise help our dealers and customers succeed in their business through the promotion and selling of products and services, including market research to the industries we serve. Product Support Engineering Interns help sell and support our products/services and deliver superior service and industry expertise for our dealers and customers. The primary role of a Product Support intern is to assist teams that work with Cat dealers and customers with technical support of large machine and engine base including Excavators, Articulated Trucks, Dozers, Loaders, Natural Gas Engines and more. Mechanical & Industrial Engineering degrees or similar preferred. Specialties within Product Support Engineering include but are not limited to:
+ Channel Capability & Support
+ Aftermarket & Service Learning
+ Field Technical Support
+ Site Performance Management
+ Parts & Service Information
+ Service Operations
+ Quality & Service Engineering
+ Lifecycle Management
Additional Info:
This is a full- time (40 hours per week) 12-week internship May 19, 2025 – August 8, 2025 (subject to change based on selected candidates schedule).
If you are interested in applying for this position, please attach a copy of your resume and an unofficial copy of your transcripts, to your application.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website http://www.Caterpillar.com/careers .
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
What You Will Do:
+ Build foundational knowledge of Caterpillar, its products, services and customers.
+ Grow personally and professionally through soft skills development and hands-on technical training.
+ Collaborate with experts in product development, dealer management, marketing, and sales, etc.
+ Work in various rotational assignments throughout Caterpillar, learning strategy, services and products
+ Ultimately, manage assigned territory and serve as a connection between dealers and Caterpillar.
What You Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
+ Focuses activities on developing and maintaining positive customer relationships.
+ Discusses general differences between internally and externally focused organizations.
+ Cites the cost and benefits of good versus poor customer service.
+ Explains why customer satisfaction is important to successful product/service delivery.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
+ Describes non-verbal behaviors that influence the interpretation of the message.
+ Cites examples of effective and ineffective communications.
+ Explains the importance of effective business communication.
+ Speaks/writes using correct language, mechanics, and gestures.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
+ Explains the value of a disciplined approach to problem solving.
+ Describes problem reporting and escalation practices.
+ Utilizes accepted procedures for problem analysis and resolution.
+ Identifies key aspects of problem-solving techniques used in own area.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
+ Provides examples of the characteristics of effective business relationships.
+ Identifies key business relationships in own organization.
+ Describes the nature of a productive business relationship.
+ Explains the benefits of building business partnerships.
Program Qualifications: ?
+ Must be enrolled full time at a 4-year accredited university/college in one of the following degree programs: Mechanical, Industrial, Electrical, or General Engineering, Technical or related business/technical field
+ Minimum cumulative GPA of 2.8/4.0 (no rounding)
+ Graduation date must be August 2025 and beyond
+ Must be willing & able to relocate to indicated work location for duration of internship and complete daily work commute using reliable transportation
+ Locations for this internship could be Peoria, IL; Cary, NC; Houston, TX; Seguin, TX; Irving, TX; Tucson, AZ or other locations throughout the US
Top Candidates Will Also Have:
+ Previous experience/demonstrated abilities in the following areas:
+ Project Management
+ Customer, Dealer, Industry and Product understanding
+ Digital Technology Acumen
+ Strong initiative, communication, leadership, and interpersonal skills
+ Strong presentation skills
+ Highly organized
+ Previous experience/level of proficiency within the following areas:
+ Construction Equipment
+ Mining Equipment
+ Diesel Equipment
+ Natural Gas Engines
+ On-Highway Trucks
What You Will Get:
At Caterpillar, our internship pay rates take into account the number of completed semester credit hours. For Graduate level opportunities, the pay rate is determined by the type of degree you are pursuing (Master’s or Doctorate) post receiving an undergraduate degree.
Intern Pay Range:
Undergraduate: $20.50 – $26.70 per hour
Graduate: $30.70 – $36.90 per hour
The total rewards package, beyond base salary includes:
+ Optional medical coverage
+ Optional voluntary benefits
+ Relocation and Housing Stipend
+ Paid holidays
Besides exciting work, Corporate Interns will experience:
+ Comprehensive internship orientation
+ Tours of state-of-the-art manufacturing and research facilities
+ Product Demonstration
+ Mentorship Programs
+ Various social events
+ Networking with leadership
+ Business skill building
+ Career discussion with leaders and experts
About Caterpillar? ?
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and servic
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