at After School Matters in Chicago, Illinois, United States
Job Description
After School Matters provides Chicago high school teens with high quality, after-school and summer opportunities to explore and develop their talents while gaining critical skills for work, college and beyond. Since 1991, more than 200,000 teens have participated in our hands-on, project-based after-school and summer programs in the arts, communications and leadership, sports and STEM (Science, Technology, Engineering and Math). Programs take place at locations throughout the city including Chicago public high schools, Chicago Park District and Chicago Public Library locations, community organizations, downtown at the Gallery 37 Center for the Arts and in Belmont Cragin at the Michael and Karyn Lutz Center for After School Matters, and at our new Gately Center scheduled to open Spring 2020. For more information, visit www.afterschoolmatters.org.
Summary of Position: This position will support the Program Quality and Compliance Department with a wide range of projects related to community provider assessments, technical support, program and contract compliance, and other compliance-related projects. This position is a good fit for someone who is detail-oriented and interested in learning about organizational systems and infrastructure. Major Duties and Responsibilities:+ Answer questions (phone calls and emails) from potential providers regarding the Renewal and/or Rolling Interest processes and current program providers to offer support and instructions related to missing items
+ Update provider manuals, training videos, and various resources
+ Update and maintain Provider portal
+ Generate reports such as the Contract Status Report, Expense Reports, Insurance Reports, etc. to assist data deliverables to various internal and external stakeholders
+ Assist with and/or conduct compliance assessments, finance audits, and payment processes for community-based organizations
+ Support team with administrative tasks (e.g. copying, scanning)
+ Create and maintain digital onboarding files
+ Track submission of documents; identify missing documents and incomplete onboarding requirements
+ Call and email community-based organizations to offer support and instructions related to missing or incomplete items; respond to basic customer service inquiries
+ Enter data, such as background check clearance and completion dates, into staff checklists
+ Assist with data quality checks, such as identifying duplicate data
+ Support team with scanning employment documents
+ Participate in approved to work site visits
+ Other duties as assigned
Supervisory Responsibilities :+ None
Physical Demands: The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.+ Must be able to sit for long periods of time.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.+ While performing the duties of this job, the employee is not exposed to weather conditions
+ The noise level in the work environment is usually moderate
Knowledge, Skills and Abilities:+ Detail-oriented, organized
+ Analytical problem solver
+ Customer service oriented
+ Proficient with Microsoft Office applications
+ Ability to work independently and in a team
+ Excellent verbal and written skills
+ Intermediate Microsoft Excel skills preferred
+ Basic experience using QuickTime and other video editing software is preferred.
Qualifications:+ Candidate must have either (1) Bachelor’s degree and 2-4 years of related experience or (2) High School diploma/GED and 6-8 years of related experience. Related experience means experience in administrative services with an emphasis in project management, administrative support and customer service.
How to Apply: Submit a cover letter and resume at http://www.afterschoolmatters.org/careers/ EEO: After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.Powered by JazzHR
