at Brainlab Inc. in Birmingham, Alabama, United States
Job Description
- Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS (Image Guided Surgery) product usage
- Provide on-site consulting, guidance, and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery in order to maximize surgery efficiency and usage
- Lead installations and establish functionality at new and existing customer sites
- Educate/train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of surgery products and services
- Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
- Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
- Regularly strategize with the Account Manager in your region to evaluate customer opportunities and open sales projects.
- Resolve product issues through detailed analysis and utilization of engineering expertise.
- Keep abreast of new developments regarding Brainlab and competitive surgery products and services via ongoing training and individual research and analysis
- Attend surgery continuing education annually and maintain annual product
- Promote surgery products and services to surgeons at trade shows
- Maximize customer satisfaction
- Perform other duties and responsibilities as required
- Travel 50%+
