at T-Mobile USA, Inc. in Downers Grove, Illinois, United States
Job Description
Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
Job Overview
The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.
SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.
Wireless Solutions Engineers (Wireless SE) also:
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed
*High-level portfolio awareness of T-Mobile Global Wireline Solutions network, solutions, and technologies
Job Responsibilities:
Aligns to support an SLED sales team in-market.
Participate in customer meetings, primarily face to face.
Facilitate coverage analysis and review with customers.
Discuss and assist with processing In-Building coverage requests.
Uncover opportunities and recommend solutions
Understanding nuances and drivers
Design and architect services and solutions
Close technical hurdles
Prepare and present technical customer presentations
Present product roadmaps
Present network build-out plans.
Demonstrate wireless devices and solutions to customers.
Provide RFP technical input
Strategize with Sales team to improve Regional/National sales
Participate in account reviews with customers
Own customer technical relationships
Supports customer pilots.
Supports complex customer opportunities in sophisticated customer segments such as Enterprise and Public Sector.
Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
Maintaining technical knowledge by attend training in assigned areas
Maintaining adequate level of industry expertise
Pursue industry certification appropriate to role
T-Mobile wireless network and related key technologies
Wireless handsets, mobile hotspots, tablets, and key wireless devices
Wireless-related Value-Added Solutions
High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.
Ensure a positive customer experience
Assist w/ high-level support and troubleshooting
Open tickets and engage appropriate support resources
Train Sales on technical topics, product updates, Tech Talks
Customer... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
