at CrowdStrike, Inc. in Springfield, Illinois, United States
Job Description
CrowdStrike, Inc.Full time
R19387
About the Role:
CrowdStrike is seeking a highly skilled Senior ServiceNow Platform Architect to join our fast growing IT Applications team. This pivotal role requires an expert in ServiceNow platform architecture, with strong experience of the Configuration Management Database (CMDB), familiarity with implementing / continually evolving modules such as Hardware and Software Asset Management, IRM (GRC), HR, and Legal. Remediation of technical debt, building integrations, ensuring the platform's health and a good understanding of ServiceNow’s Common Service Data model (CSDM) are equally important. The ideal candidate will have a deep understanding of ServiceNow capabilities and the ability to leverage them to enhance organizational efficiency and effectiveness, while maximizing the ROI of our ServiceNow investment. You will contribute your expertise designing and building first-class solutions to meet evolving business requirements. And, you will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge and expertise.
What You’ll Do:
Design, architect, and implement ServiceNow solutions that align with business objectives and technical requirements
Work with Leadership to define and execute on the vision, strategy and roadmap for the ServiceNow platform (and associated ITSM practices), that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer-term goals and objectives of CrowdStrike
Provide architectural oversight and governance of all project and enhancement requests.
Lead efforts in the CMDB and Configuration and Asset Management strategy and implementation, ensuring data accuracy, relationship / service mapping, and overall CI health
Identify and remediate technical debt within existing ServiceNow solutions, optimizing performance and reliability
Architect and oversee integrations with third-party systems and internal applications, ensuring secure, seamless data flow and process automation
Monitor and maintain the overall health of the ServiceNow platform, including system performance, availability, and security
Stay current with ServiceNow updates, new features, and industry best practices, and recommend enhancements to leverage platform capabilities effectively, to maximize ROI
Collaborate with cross-functional teams, including developers, administrators, and business stakeholders, to deliver scalable and sustainable ServiceNow solutions
Provide technical / architectural leadership and mentorship to junior team members, fostering a culture of continuous learning and innovation
Design and develop a workflow framework that can be applied to many workflows and continuously seek new opportunities to improve our current manual processes.
Participate in code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
Provide detailed estimates and work breakdown structure for assigned tasks
W
PI243524090
CrowdStrike, Inc. is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
