at Baker & Taylor in Commerce, Georgia, United States
Job Description
Job Details
Job Location
Commerce Book Service Center - Commerce, GA
Position Type
Full Time
Education Level
High School Travel Percentage
None
Job Shift
1st shift
Customer Requirements Update Clerk
Position Summary
Receives, researches and handles technical BTMARC and customer requirements through in depth contact with customers, sales staff, and Customer Service (verbally and in writing) to set up and/or update BTMARC and customer files to ensure accurate customer profile information.
Complexity:
Resolves routine, standard problems
Knowledge:
Applies fundamental concepts
Discretion:
Exercises judgment within defined procedures and practices
Supervision:
Individual Contributor
Budget Responsibility:
None
Complexity Scope:
Accountable for defined work assignments
Other Fiscal Responsibility:
Experience:
0-3 years
Education:
High School Degree or equivalent
Certifications Required:
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Related Experience:
Proficient phone skills, good communication skills, PC experience, in-depth knowledge of B&T order procedures and flow, ability to type 40 wpm, and in-depth knowledge (specifically B&T) of cataloging and machine readable cataloging. Excellent organization skills. High level of accuracy required.
Computer Skills:
General Computer Skills
Travel Requirements:
Minimal, Less than 10%
Non-Standard Hours:
May be required for 9:30am to 6:00pm shift.
ADA Requirements:
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Supervisory Responsibilities
This job has no direct supervisory responsibilities.
TIME SPENT
ACCOUNTABILITY
30
Establishes and maintains customer account profiles pertaining to specialized handling for both customer and BTMARC orders and correspondence received through verbal and written communications with customers. Ensures all customer and BTMARC/on-line notebook/freeform setups conform to customer requirements. Makes independent decisions based on technical knowledge required (BTMARC specifications, opening and updating accounts, and communicating with customers daily regarding all aspects of B&T services.
25
Articulately communicates and provides assistance to customers, sales staff, Customer Service and other internal departments on issues pertaining to customer profiles; BTMARC cataloging and processing options; and detailed and complex cataloging inquiries (technical cataloging, marc data, automated cataloging systems, BTMARC specifications). Communicates with Pricing Services regarding customer's request of products to obtain a price plan needed for SOP customer profiles.
5
Researches customer and BTMARC concerns or problems and performs root cause analysis to determine cause and resolution to be implemented.
5
Responsible for creation of prototype/sample cataloging products for new accounts, high dollar value orders, and major profile changes to ensure customer requirements are met and reduction of errors/returns.
5
Assists customers in selecting the best cataloging available to meet their individual library's needs. Serves as consultant to the librarian in helping make the transition from printed cataloging information to on-line cataloging.
10
Provides customer and BTMARC profile information to customers and management upon request.
10
Performs B/O maintenance via Order Alteration when necessary to update orders/records already in progress.
10
Maintains an active and up-to-date knowledge of SOP and BTMARC as well as Baker & Taylor products, services, and technology.
100%
LEVEL QUALIFIERS
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk, hear and frequently required to use hands and fingers and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and lift/move up to 50 pounds. Specific vision requirements include close vision, depth perception, and ability to adjust focus in order to view PC/CRT screen and read written documents.
Note The requirements listed above are representative of the knowledge, skill, ability, and physical demands required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to... For full info follow application link.
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