at United Community Bancorp, LLC in Quincy, Illinois, United States
Job Description
Assistant Branch Manager - Quincy, IL
Quincy, IL
Summary: While providing and ensuring exemplary customer service is being provided, assist the Branch Manager in the overall management of the branch and ensure operational and branch standards are met. Assists in supporting the efforts to maximize revenue, sales, customer satisfaction and minimize operational losses. Also responsible for strengthening existing customer relationships and minimizing customer loss.
Essential Duties and Responsibilities:
Professionally greet all customers upon entry to maintain a welcoming and helpful environment
Assist with the administration of bank policies, procedures and regulations to maintain effective branch operations and minimize risk to the bank
Assist with the management, scheduling and designation of daily activities for teller and personal banker staff
Accurately processing customer transactions, including, but not limited to counting cash, accepting deposits, and processing withdrawal requests
Assisting customers with account inquiries by providing information, resolving issues and identifying and correcting problems
Counsel customers with more complex account transactions
Provide on the job training to teller staff on a continual basis
Distribute written and oral instructions to teller staff regarding teller operations as necessary
Make recommendations regarding the hiring, discipline, promotion, transfer and termination of teller staff as necessary
Assist with conducting regular staff meetings to distribute information, coach teller staff, review problems, answer questions, and provide updates on policies and procedures
Assisting other staff members by approving customer transactions (override capability)
Assist teller staff with issues of compliance and regulatory standards
Assist teller staff in locating cash discrepancies, managing unusual transactions, and answering customer questions
Identifying customer needs in order to appropriately recommend bank products and services as well as effectively communicating the benefits to both customers and non-customers, while participating in sales/referral campaigns and contributing to the achievement of branch goals
File CTR's (Currency Transaction Report) as required
Participate in community events
Participate and encourage CRA efforts
Develop and maintain effective working relationships at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior at all times
Adhere to and ensure staff are following all cash handling, teller drawer and dual control policies and procedures
Maintain familiarity with and ensure staff are familiar with bank products and services
Maintain familiarity with and ensure staff are familiar with all regulatory standards
Maintain familiarity with and ensure staff uphold all Bank policies and procedures including policies and procedures including but not limited to Secrecy Act, OFAC, Check Cashing, Teller Guidelines
Complete all training requirements as assigned and ensure all teller staff are completing assigned trainings
Performs other related duties as assigned*
*Related duties as assigned are duties that may not be specifically listed in the class specification or position description, but which are within the general occupational series and responsibility level typically associated with the employee's class of work
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the education, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the key responsibilities and essential functions.
Certifications, Licenses, Registrations or Required Training: None Required
Uniform/Dress: Employee must follow personal appearance policy
Work Hours: Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire daily schedule. Late arrival, early departure or other absences should be avoided. Scheduled shifts are typically 8 hours with some weekend hours required. A 1-hour lunch will be provided if all applicable conditions are met.
Education, Experience, Skills and Qualifications:
High school degree or equivalent
3-5 years of previous banking experience... For full info follow application link.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities. United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.
