at Inspira Financial Trust, LLC in Oak Brook, Illinois, United States
Job Description
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Dont meet every single requirement? Here at Inspira Financial, we believe there is no perfect candidate and want to encourage applying even if all the requirements listed arent met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
- Training Class/Start Date: Monday, August 19, 2024 (subject to change due to business needs).
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Training Schedule/Shift: Monday to Friday from 8 a.m. CT to 4:30 p.m. CT OR 9:30 a.m. CT to 6 p.m. CT (subject to change due to business needs)
- Pacific Time: 6 a.m. to 2:30 p.m. OR 7:30 a.m. to 4 p.m.
- Mountain Time: 7 a.m. to 3:30 p.m. OR 8:30 a.m. to 5 p.m.
- Eastern Time: 9 a.m. to 5:30 p.m. OR 10:30 a.m. to 7 p.m.
- There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
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Regular Schedule/Shift: Monday to Friday from 10:30 a.m. CT to 7 p.m. CT (subject to change due to business needs).
- Pacific Time: 8:30 a.m. to 5 p.m.
- Mountain Time: 9:30 a.m. to 6 p.m.
- Eastern Time: 11:30 a.m. to 8 p.m.
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Some Saturdays from 9 a.m. CT to 2 p.m. CT (subject to change due to business needs).
- Pacific Time: 7 a.m. to 12 p.m.
- Mountain Time: 8 a.m. to 1 p.m.
- Eastern Time: 10 a.m. to 3 p.m.
HOW YOU WILL SOAR:
The Support Specialist is a key role in supporting customer requests and answering inquiries. The Support Specialist is responsible for providing support to customers through verbal and written communications regarding PFX products and healthcare. This position is challenging, fast paced, but rewarding while delivering one superior quality experience at a time. This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support that would be most value to our customers.
- Handle all incoming and outgoing customer phone calls
- Respond to email, voicemail and chat inquiries from customers
- Provide high-quality, customer-focused answers by educating customers on PayFlex policies and programs..
- Handle troubleshooting inquiries for Web and Online issues including consult with customers to support easy navigation of the available online tools, from checking an account balance to submitting claims.
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Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
