at Carlson Rezidor Hotel Group in Chicago, Illinois, United States
Job Description
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.
The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position Summary
The role of the Greeter/Host/Cashier is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.
Maintain a courteous, efficient and welcoming entrance to the restaurant or bar
Greet and welcome guests and respond to requests in a friendly and courteous manner
Provides prompt, quality service to customers of outlet by preparing beverages and serving guests in accordance with standard operating procedures
Provides service to customers by suggesting a beverages and up-selling to premium products as appropriate
Maintains adequate levels of beverages and glassware at all times; displays beverages in an attractive fashion on cart
Maintains cleanliness of outlet at all times
Maintains knowledge of bar outlet inventory and selection to respond properly to customer questions
Demonstrates a thorough knowledge of beverage recipes and mixing procedures
Adheres to legal and/or Managed Hotels policies and standards
Understands and follows the laws and guidelines for beverage service
Handles cash, checks and/or credit cards in accordance with Radisson policies
Records accurate consumption at the end of each function and reports to supervisor
Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties
Communicate with kitchen and staff to ensure steady flow of dining guests
Answer telephone according to standards
Clean tables, chairs and floor area as needed
Polish silver and folds linens
Assist service team as necessary to meet and exceed the guests' expectations
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest
Satisfaction.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.
Requirement/Skills
Minimum of one year hospitality experience in Customer Service;
Strong verbal and interpersonal skills;
Works well independently or as part of a team;
Strong attention to detail;
Commitment to exceptional guest service;
A positive attitude;
Adhere to the policies and procedures of the hotel.
Physical Demands
Perform repetitive hand and arm movements;
Ability to lift, pull, push up to 70 pounds;
Must be able to push a luggage cart containing several pieces of luggage, up to 70 pounds each;
Must be able to squat, bend, kneel and twist;
Ability to stand for long periods of time;
Occasional lifting, pushing, or pulling of more than 50 pounds
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a... For full info follow application link.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
