at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Extra Help - Customer Service Representative - Hospital Pediatrics Nursing
Extra Help - Customer Service Representative - Hospital Pediatrics Nursing
This Position is temporary, non-benefits eligible, and is limited to 900 hours.
Hiring Department: (PEDS/PICU)
Location: Chicago, IL USA
Requisition ID: 1026156
Work Schedule:
Hours per Week: 20
Shift:
# of Positions: 1
Workplace Type: On-Site
Posting Close Date:
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
UI Health is seeking an Extra Help Customer Service Representative to join our Pediatrics team. This role will work under general supervision, performs intermediate-level customer service functions, including assistance with the customer satisfaction program, complaint processing, performance improvement activities, and registration/check in processing.
Duties & Responsibilities
Adheres to UI Health Code of Conduct.
Adheres to Nursing's time, overtime, and standards of performance.
Complies with University Health Services TB, flu compliance, and other mandatory requirements.
Completes required orientation program and unit-specific competencies.
Participates in organizational, departmental, and shared leadership activities; supports department and unit.
Greet and screen all staff, visitors and guests who enter the locked units of 5W Pediatrics and PICU. Takes messages for unit personnel and routes to appropriate parties.
Answer door and buzz staff into unit; Answers telephone, screens, and routes them to appropriate parties (using telephone paging system if necessary) efficiently.
Distributes information related to departmental activities, policies, and other material to affected areas/departments Provides customer service orientation/training to staff as requested.
Perform clerical and customer service duties.
Schedules appointments, consults, and other follow up care for patients
Completes and routes required forms as well as communicates necessary information to the patient about to be admitted, transferred, or discharged.
Employee may float between Pediatrics, Pediatrics ICU, and Neonatal ICU units.
Performs other related duties as assigned.
Perform other related duties and participate in special projects as assigned.
Qualifications:
Minimum Qualifications
High school diploma or equivalent.
Any one or combination totaling three (3) years (36 months) from the following categories:
college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
Preferred Qualifications
Minimum one year of hospital or clinic customer service or receptionist experience preferred.
The University of Illinois System is an... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
