VP, Client Management

at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States

Job Description

POSITION SUMMARY

The VP, Client Management facilitates client-specific components of the Relocation Program for a Sirva Client that requires additional oversight and management. They will work closely with the Sirva SVP, Staff, Director, Global Account Management and the Client Contact(s) to provide seamless customer service and maximize Sirva's value to the Client.

FUNCTIONS AND RESPONSIBILITIES
50%

Client Consulting and Issue Resolution - Provides communication link between Sirva and the client in regard to relocation issues, household good issues, service level agreements and projects. Exercises solid business judgment while making decisions and addressing transferee/assignee and client issues. It is expected that this role will be able to resolve issues based on experience and understanding of client with little direction from Management. Must be able to develop relationship with client team to establish trust. This individual must demonstrate strategic insight as a part of making recommendations to both Sirva and the client. This individual is responsible for influencing both Sirva and the client in terms of making the best decisions for both organizations.

20%

Collaborates with both the SVP and Director, Global Account Management and the client to ensure consistency in delivery of services and customer satisfaction globally. Develop and implement new ideas on how to improve service to the client, utilize root cause analysis to reduce recurring issues and prevent them from recurring in the future.

10%

Acts as the subject matter expert for client specific questions and concerns and communicates proactively to the internal Sirva team. May oversee VIP moves internally to ensure they are successful for the customer and Sirva. Collaborates with internal team, management and SVP/Director, Global Account Management, and appropriate SMEs to ensure client performance metrics are implemented, maintained, measured, and achieved

10%

Responsible for ensuring all teams and suppliers fully understand and deliver services based on client processes and culture.

10%

Partners with the Director, Global Account Management for all client divisions/departments who need assistance with reporting such as: volume, performance metrics, relocation and assignment costs, budgeting and accruals. Understands the client P&L to ensure global profitability. Works directly with the SVP on any contract renewals, or addendums.
QUALIFICATIONS AND PREFERRED SKILLS
*Minimum 5 years' experience administrating global relocation policy in an account management capacity
*Minimum 3 years' experience managing a tri-regional relocation account
*Demonstrated examples of effective strategic leadership with a global client portfolio
*Strong verbal and written communication skills
*Demonstrated strong client relationship Skills
*Ability to analyze and report out data

EDUCATION AND CERTIFICATION REQUIREMENTS
*High school diploma required
*Bachelor's degree preferred
*CRP and/or GMS preferred
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Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may... For full info follow application link.