at FINRA in Chicago, Illinois, United States
Job Description
Responsible for the planning and execution of a suite of multiple cross departmental discovery projects to support overall program strategy while working through issues and conflicts to reduce risk of inconsistent application of processes as well as overall program sentiment.program sentiment.
Essential Job Functions:
- Primary contact and strategic partner for program leadership
- Executes business enablement initiatives by collecting and analyzing operational and program specific feedback as well as overall employee sentiment.
- Independently source as well as leverage comprehensive knowledge of Member Supervisions organizational structure and personnel to diagnosing risks and gaps, managing resistance to change, implementing corrective actions, as well as develop initiatives that continue to use employee feedback in decision process
- Lead project prioritization discussions with senior management, key stakeholders and support team members to develop, document and implement project plans/roadmaps for review with all project participants, ensuring continual progress and deadlines are being met throughout the duration of the project to reduce the risk of overall failure, maximize benefits and minimize costs
- Monitor feedback and deliver regular status updates to include risk assessment, issues, project modifications and timetable changes and decision points to senior management and key stakeholders on initiatives
- Develop and/or source questions and content for the Member Supervision feedback groups by partaking in meetings seeking to identify patterns and trends and recommend action plans.
- Independently identify and develop strategic initiatives to bolster or improve the workplace culture to include developing and implementing Employee Experience initiatives including onboarding of new hires and internal transfers
- Ensure sufficient program resource allocation and forecast for continual forward moving initiative activity, escalating issues to manager as needed
- Utilize strategic thinking to arrive at practical solutions to address program inefficiencies, policies or protocols and make recommendations on process improvements
- Work with program leaders and Senior Management to ensure and develop collaborative touchpoints with groups across Member Supervision as well as People Solutions.
- Develop and deepen customer relationship with MS senior leaders and program management
Education & Experience Requirements:
- Bachelor's Degree or an equivalent combination of education and experience required. Major in Business Administration or related fields preferred.
- Directly related experience in positions of increasing responsibilities. Experience must include medium-to-large scale program experience.
- Experience related to user research, project management, Business/Operational readiness, and associated change methodologies.
- Experience working in matrix/cross-functional team management.
Knowledge & Skill Requirements:
- Proficient in analytical tools (e.g. Excel, PowerBI)
- Excellent oral and written communication skills, proofreading and presentation skills
- Ability to interact with all levels of personnel within the organization
- Ability to quickly learn Member Supervisions operational, policy and regulatory activities, as well as Member Supervision and Trading & Execution groups structure and operations.
- Advanced ability...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
