at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
This role is responsible for the execution of Cencora's 340B strategy. The manager partners with commercial business and operational leaders to operationalize 340B processes optimally with the ultimate aim of delivering a best-in-class 340B customer experience and meeting commercial objectives. The manager will constantly seek ways to improve processes and generate operational efficiencies through effective tool utilization and monitoring. They will manage any one-time initiatives necessary to further the 340B strategy. The role will collaborate closely with other cross-functional teams and the 340B Enterprise Strategy team members.
PRIMARY DUTIES AND RESPONSIBILITIES:
Participate in the project management initiatives to carry out the 340B strategy across the enterprise
Document and track service level agreements, surveys, and key performance indicators to meet corporate and business unit level goals
Participate in 340B workstreams and manage project plans
Measure best-in-class customer experience and follow up with key areas of the business on findings
Manage 340B inbox and case management through collaboration with appropriate team members for problem resolution and identification of trends that may lead to process improvement or education
Proactively identify improvement opportunities including plugging in process gaps, building a new tool etc. that ultimately allow the teams to operate effectively and efficiently
Identify and recommend innovative solutions that will enhance Cencora's 340B offering and work towards driving their development and launch
Participate in the develop of standard operating procedures (SOPs) and program governance documentation in support of program reliability standards
Participate in 340B steering committees comprised of contract pharmacy and covered entity participants to monitor customer experience and correlate data
Support external communications and marketing needs
Track and monitor 340B conferences and events
Manage 340B inbox and collaborate with customers
Support and oversee one-time, 340B strategic initiatives including:
Carry out the project plan utilizing tools that monitor and track progress
Support providing input to the business case and related materials to secure internal funding
Working with the project team to document the success of initiatives and regular status reports
Monitoring project progress, budget etc. and ensuring its successful completion
Participate in relationship management activities with external parties, e.g., APEXUS, TPAs, 340B steering committee
In conjunction with Analytics team, monitor key metrics and KPIs as they relate to financial health of the 340B segment, actual vs goals, operations of underlying teams that interface with 340B tasks, opportunity, leakage, vendor impact, customer feedback
Participate in maintaining timely 340B communications; including newsletters, webinars, articles, podcasts or other mechanisms
Marketing and communications: monitor and track initiatives, materials and campaigns; including regular maintenance and collaboration
May be required to complete and receive a passing score on defined certification course(s) as determined by the Senior Director, 340B Operations
Performs related duties as assigned
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Has broad training in fields such as Business Administration, Customer Experience, Project Management and Operations
Has 3-5 years of 340B experience, including knowledge of 340B compliance and regulations, different players within the 340B landscape, current challenges etc.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Has significant operational leadership experience with an emphasis on customer experience and account management, preferably in the Pharmaceutical Industry
Demonstrates experience operating in a large enterprise (>30,000 employees)
Demonstrates an ability to successfully manage large teams across the organization and execute initiatives that require a high degree cross functional and cross team collaboration
Has Completed 340B University or 340B University on Demand
Has Completed Apexus Advanced 340B Operations Certificate Program (340B ACE)
Understands Pharmacy trends and operations
Has experience in data analytics and reporting (preferred) with proficiency in PowerBI
Demonstrates excellent negotiation skills
Demonstrates excellent organizational... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
