at Hyatt in CHICAGO, Illinois, United States
Job Description
Description:
The Senior Hotel & Villa Curator (SHVC) will play a pivotal role in contracting a curated portfolio of hotels
and villas across The Americas. As the on-the-ground representative for Mr & Mrs Smith in the region, the
SHVC will personally visit and review properties, and actively participate in networking events and
tradeshows. This role involves close collaboration with the Curation team and the Regional Hotel & Villa
Partnerships Manager to identify and convert business opportunities, prioritize onboarding, and drive the
commercial success of newly launched properties.
Responsibilities
? Product acquisition, through commercially and data-driven decision making – a 360 review
including demand analysis, seasonal relevance, price sensitivity, protecting the existing collection
performance, enhancing market competitiveness, and more.
? Contracting hotels and villas to keep up with high demand, negotiating the strongest commercials
and additional advantages, such as exclusivity, preferential inventory access, and what Smith
Extra the property can offer to guests. Plus, competitiveness for all launched products, including
rates, offers, and inventory availability.
? Researching and proactively reaching out to hotel and villa owners, selling our story, leading all
commercial discussions, conducting initial technical discussion, and starting the onboarding
process.
? Build business cases and execute trips to meet expectations of 1-2 trips per month as well as
regular attendance at industry events.
? Be the voice of newly launched hotels in The Americas, ensuring representation across the
business and conversion optimization.
? Work closely with your onboarding pod, a cross-functional unit, to prioritize and optimize results
for new launches.
? Always strive to find ways to make efficiency gains, however marginal; implement them
seamlessly and communicate them effectively to the team.
? Compile bi-monthly reports to showcase progress and highlight pain points. Maintain a can-do
attitude and be solution-driven.
? Regular attendance at trading meetings, partnership meetings, and participation in retrospective
meetings.
? Help to resolve and/or mitigate key risks.
Qualifications:
Requirements
? In-depth understanding and respect for the brand.
? A high level of commercial acumen, and an analytical and commercial mindset.
? At least seven years of experience in senior-level negotiation and hotel-contracting experience,
preferably within boutique or luxury travel.
? The ability to travel regularly to meet monthly expectations and targets.
? The desire to track the success of the launch process with data and influence it
? A growth-mindset with the flexibility to constantly question our ways of working and adapt us
processes to ensure the best performance of all teams
? An established network of boutique or luxury hoteliers and industry contacts.
? The ability to work in a fast-paced team, prioritizing a busy workload, identifying and
implementing effective strategies once stuck on a launch.
? An understanding of hotel distribution, rates and inventory management is a must.
? The ability to balance a busy workload efficiently and professionally.
? A can-do attitude, team player, collaborative individual with an adaptive mindset.
? Attention to detail and exemplary follow-up.
? Strong Communication Skills: Capable of adapting communication styles to effectively engage
with diverse audiences, both internal teams and external stakeholders.
? Confident Individual: Proactive in opening doors and pursuing hard sales opportunities with
assertiveness and determination.
? Familiarity with Salesforce, Google Drive, Microsoft Office (Excel proficiency is a must), Asana
and quick adoption of new databases and systems.
? Fluency in a second language is required, ideally Spanish.
? A driving license and the ability to drive cars domestically or internationally.
? A passion for boutique hotels, embracing change and our pillars.
Primary Location: US-IL-Chicago
Organization: Mr And Mrs Smith (Americas)
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Development
Req ID: CHI014028
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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