at JPMorgan Chase in Chicago, Illinois, United States
Job Description
Bring your passion for learning and improving the employee experience, using emerging technology, data and facts to highlight opportunities and drive progress. If you are outcome obsessed and passionate about creating positive experiences and measurable impact, and comfortable and capable of working with multiple business partners and communicating with them at their level of analytical/technical understanding, this role is for you.
As an Executive Director of Content Management, you will be responsible for overseeing the development, implementation, and optimization of content strategies to support the organization’s goals and objectives. This role will require a strategic thinker with a strong understanding of financial services, content management best practices, and a proven track record of driving results through effective partnership and agile product delivery.
You will interface and collaborate with all levels and functions throughout the business.
Job Responsibilities:
+ Develop and execute a comprehensive content management strategy for the Global Banking Middle Office, aligning to business objectives, audience needs and industry trends
+ Lead a team of content creators, editors, and strategists to produce and manage high-quality, engaging content across various channels, including digital and print
+ Collaborate with internal stakeholders, including marketing, sales, and product teams, to ensure content is integrated and aligns to quality and format standards across the business
+ Conduct regular content audits and performance analysis to measure effectiveness and identify areas for improvement
+ Stay abreast of industry trends, emerging capabilities, and regulatory changes to inform content strategy and maintain compliance standards
+ Drive innovation and continuous improvement in content development processes, tools, and technologies
+ Manage content distribution channels and platforms, including content management systems (CMS) to optimize content organization, maintenance and overall end-user experience
+ Partner with internal and external product owners and technology teams to raise, prioritize and implement content management and usability features and capabilities
+ Create and execute product roadmap, project plans, timelines, and OKRs with tangible outcomes, aligning to business goals and objectives
+ Align business, cross-functional and internal team stakeholders on vision and keep apprised of updates
Required Qualifications, Capabilities and Skills:
+ 10+ years of work experience in content management, marketing or a related field
+ 7+ years in a leadership or management role
+ Deep understanding of financial services industry trends, products, and regulations
+ Proven track record of developing and executing content strategies that drive engagement, learning, and adoption
+ Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams
+ Excellent written and verbal communication skills, with a keen eye for detail and ability to convey complex concepts in clear, compelling language
+ Experience with design, build and adoption of content management systems, including Adobe Experience Manager
+ Experience in technical writing methodologies, including structured authoring frameworks
+ Ability to work with large data sets to pull trends, insights, and provide regular progress to senior stakeholders
+ Ability to work in a fast paced, transformative work environment while driving results
Preferred Qualifications, Capabilities and Skills:
+ Familiarity with Adobe Experience Manager Guides and Sites
+ XML/DITA authoring experience
+ AI/ML development and integration experience
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
+ Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
+ Help the community through expansive volunteer opportunities
+ Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
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