at Fifth Third Bank, N.A. in Chicago, Illinois, United States
Job Description
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Digital Product Owner will be responsible for: 1) collaborating with design, technology, and analytics partners to manage new features from ideation through production release in Agile development, 2) ensuring key metrics are being met, and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:
+ Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser.
+ Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as planning, sprint reviews/demos.
+ Leading a robust, continuous prioritization process to maximize total value, risk mitigation, and other business benefits across the bank.
+ Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
+ Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
+ Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
+ Establish annual goals, objectives and outcomes for product(s); Track and monitor key performance indicators.
+ Provide transparency and ongoing communications with line of business partners/key stakeholders.
+ Maintain and provide product information to users and partners for training and other documentation
+ Actively monitor industry trends; staying informed on new technologies and pushing boundaries to introduce new and innovative solutions to build trust and exceed customer expectations and outcomes.
+ Partner with level 1 / 2 support teams, if applicable, to understand, troubleshoot and resolve issues associated with the product
SUPERVISORY RESPONSIBILITIES: Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
+ Bachelor’s Degree or equivalent experience required.
+ 5-7 years of related experience.
+ Proven experience in product ownership, preferably in Conversational AI, Machine Learning, Natural Language Processing or related fields.
+ Strong understanding of digital product development and user experience
+ Preferred experience with Consumer and Business banking digital products such as: Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts.
+ Experience working in Agile development preferred.
+ Ability to have fun and a willingness to try new things and challenge the status quo.
+ Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
+ Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
+ Ability to self-motivate and work well independently and with different teams.
+ Strong presence with ability to interact with and influence all levels of the organization.
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Digital Product Owner – Interactive Channel Navigation
LOCATION — Cincinnati, Ohio 45202
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. Introduce yourself to our team to stay connected on future opportunities. We look forward to finding the right place for you. Are you ready to take the next step? Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:- A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.- An environment where we win together by celebrating achievements and working collaboratively.- An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.