at Randstad US in lake forest, Illinois, United States
Job Description
remote – technical support representative.
+ lake forest , illinois (remote)
+ posted 6 days ago
job details
summary
+ $17 – $17.50 per hour
+ contract
+ associate degree
+ category computer and mathematical occupations
+ reference1057849
job details
job summary:
The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement. This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion. This individual will be responsible for technical support for our consumer product lines.
Key Responsibilities:
+ Drive positive consumer experience through technical support via phone & email
+ Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
+ Execute call center documentation and processing
+ Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
+ Assist in Development of FAQs and troubleshooting guides
+ Review product training presentations
+ Organize and document proven processes and procedures.
+ Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
+ Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
+ Ensure timely processing and electronic capture of consumer & case information into Navico Group systems
+ Assist consumers thru product replacement or repair programs
Education and Experience Requirements:
+ 1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired
+ ABYC, NMEA, or MEI certification a plus
+ Prior experience in consumer technical support highly recommended
+ Experience in a receiving, warehouse, and/or inventory control distribution
+ Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
+ Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
Skill Requirements:
+ Proven troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
+ Problem solving and analysis; interpersonal relations; verbal and written communications; organization
+ Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
+ Team player with good organizational skill and time management.
+ Excellent presentation skills (writing, speaking & telephone)
+ Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers
+ A positive, can-do attitude
+ Teamwork and collaboration-oriented
+ Professional poise and presence
+ Determination and bias for action
+ Personal accountability/ownership mentality
+ Good judgment, respect for others, and integrity
+ strong ability to work with different types of people
location: METTAWA, Illinois
job type: Contract
salary: $17.00 – 17.50 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
Key Responsibilities:
+ Drive positive consumer experience through technical support via phone & email
+ Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
+ Execute call center documentation and processing
+ Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
+ Assist in Development of FAQs and troubleshooting guides
+ Review product training presentations
+ Organize and document proven processes and procedures.
+ Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
+ Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
+ Ensure timely processing and electronic capture of consumer & case information into Navico Group systems
+ Assist consumers thru product replacement or repair programs
qualifications:
+ Experience level: Entry Level
+ Minimum 1 year of experience
+ Education: Associates
skills:
+ Technical Support (1 year of experience is preferred)
+ Technical
+ Microsoft OfficeEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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