Technical Support Specialist

at Teksystems in Chicago, Illinois, United States

Job Description

Description:

Responsibilities:

+ Assist with providing end user IT support including, but not limited to technology deployment, hardware and software troubleshooting, root cause analysis, and asset inventory management.

+ Continually learn and grow skillset

+ Work on projects such as device rollouts, software deployments, and computer system imaging.

+ Record and track requests and incidents in service management system.

+ Provide mobile device deployment and support. Activities include end user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution

+ Assist infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.

+ Assist with providing one-on-one and group training for peers and customers. This would include IT Onboarding, trainings on new technologies, hardware/software and process changes. Maintain and grow knowledge of relevant technologies, products, services, and best practices to provide technically accurate, appropriate and creative service solutions for employees.

+ Follow established processes and procedures while continually making suggestions to improve efficiency and effectiveness.

+ Perform all other duties and responsibilities as assigned to meet changing business needs.

Qualifications:

+ Bachelor’s degree in information technology, Computer Science, or related field, and at least 1+ years of relevant experience preferred; technical certifications desired.

+ Hands-on skills with Microsoft Windows and Apple platforms.

+ Strong written and verbal communication skills. Accurate and thorough documentation skills are essential.

+ Demonstrated troubleshooting skills of computers, Microsoft Operating Systems (including Windows 7 & 10, Windows Server basics), OSX, networking (TCP/IP), and various PC end-user applications (MS Office, electronic mail, Terminal Services, VPN’s, etc.).

+ Demonstrated passion for the IT profession, expanding knowledge and skills, and providing service to customers.

+ Ability to use customer-service oriented techniques to determine and resolve problems and respond competently with the appropriate sense of urgency to customer requests.

+ Experience supporting Audio/Video conferencing equipment and telephony equipment.

+ Quick learner, proactive individual with the ability to work in a dynamic, fast-changing environment

Top Skills Details:

Additional Skills & Qualifications:

Nice to have (Technical):

-Mobile device support with iPhone

-Troubleshooting experience with Windows Server, SQL Server, Exchange

-Use SCCM to migrate devices and to configure the windows for different departments

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.