at Teksystems in Aurora, Illinois, United States
Job Description
Description: We are looking for a Field Services Technician in Aurora, IL!
We are seeking a highly skilled and experienced Field Service Technician to join our dynamic team in the Information Technology and Services industry. As a Field Service Technician, you will be responsible for providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and satisfaction.Responsibilities
+ Provide on-site technical support and troubleshooting services to our customers
+ Install, configure, and maintain hardware, software, and network systems
+ Collaborate with the service desk and other team members to escalate and resolve complex technical issues
+ Perform system upgrades, updates, and patches to ensure optimal performance
+ Conduct regular preventative maintenance on customers’ IT systems to minimize downtime
+ Train end users on the proper use of hardware, software, and networking systems
+ Document all service activities, including troubleshooting steps, resolutions, and customer interactions
Requirements
+ At least 1 year of experience working as a Field Service Technician or similar role in the IT industry
+ Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques
+ Excellent problem-solving and communication skills
+ Ability to work efficiently and effectively in a fast-paced environment
+ Customer-focused mindset with a commitment to delivering exceptional service
+ Strong organizational skills with the ability to prioritize and manage multiple tasks
Skills:
Support, Desktop, Service, Troubleshooting, Installation, Customer service, Hardware
Top Skills Details:
Field Service Technician providing end user hardware and software support.
Additional Skills & Qualifications:
Knowledge driven, organized, adaptable
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
