Atlassian Cloud Hub Admin (Hybrid)

at Ford Motor Company in Springfield, Illinois, United States

Job Description

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we are all a part of something bigger than ourselves. Are you ready to change the way the world moves?

I n this position…

Enterprise Technology plays a critical part in shaping the future of mobility. If you are looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Working within our newly formed Atlassian “Hub” Team the Enterprise Technology organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We are looking for insightful individuals with Atlassian Cloud administration experience to help us turn data-driven insights into innovative solutions that our Atlassian “Spoke” Customers will use to satisfy their business requirements. If you have an audience-first mindset, join us and be the eyes, ears, and voice of Ford.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

Responsibilities

What you will do…

This is a DevOps/Admin position within the Atlassian Suite Cloud Service “HUB” Team. The successful candidate will be collaborating with a global team to provide administration, development, and product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence. The successful candidate responsibilities will include:

+ Serve as a Hub Administrator for the Atlassian Cloud Hub at Ford Motor Company assisting Atlassian Cloud Spokes as needed.

+ Aid HUB and Spoke teams with creation of instances, projects, spaces, workflows, automations, as well as maintaining project related settings.

+ Centralized User Management and Permissions. Set/configure/modify IAM policies to enable customer role-based access to Atlassian Cloud resources as necessary.

+ Responsible for the management, configuration, and maintenance of the Atlassian Cloud services in use at the Hub level.

+ Assist with enterprise level license management for Atlassian Cloud Products and MarketPlace app plugins.

+ Support and enforce Ford platform standards in a HUB/Spoke governance model for the Atlassian products and cloud platform.

+ Provide 2nd and 3rd level support to diagnose issues, identify root cause, and resolve product issues that may arise.

+ Engage with Atlassian Advisory Services and Marketplace vendors as well as other internal Ford Cross Functional teams as necessary for problem resolution.

+ Create, and maintain technical as well as customer facing documentation on key Hub and Spoke configurations currently in use, relationships between sites and products, and key information necessary for ongoing support.

+ Help define and support Business Continuity Plans, Disaster Recovery Plans, and ensure that Atlassian products in use comply with Ford Cyber Security Policies

+ Participation in an on-call rotation for 24/7 support of Atlassian Cloud products. Occasional weekend and after-hours required to implement software upgrades and support application launches as the need arises.

+ Must be highly collaborative and able to work with different application, engineering, and support teams of diverse composition.

Qualifications

+ Bachelor’s degree in Computer Information Science or related discipline

+ Enterprise level knowledge of Atlassian Cloud Suite and features

+ 3-5 Years of experience in the administration, configuration, development, and support of Atlassian cloud products in and large-scale enterprise environment, which may include some or all the following:

+ JIRA Software, add-ons, associated plug-ins, and extensions

+ Jira Service Management

+ Confluence

+ Compass

+ Atlas

+ Jira Align

+ Jira Product Discovery

+ Jira Automation

+ Experience with Rest APIs and integrations with Atlassian Cloud Products

+ Experience with Python, as well as advanced JQL Experience a plus

+ Experience in working with business stakeholders for user requirement collection, problem statement identification, and functional design and fit/gap analysis.

+ Experience in software product development, implementation, and change management processes.

+ Experience in the Agile Methodology and mindset.

+ Knowledge in ITSM processes supporting Incident, Request, Problem and Change Management.

+ Must be highly motivated and able to work on multiple initiativesat the same time.

+ Solid analytic and critical thinking skills.

+ Enthusiasm to learn new technologies.

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

- Immediate medical, dental, and prescription drug coverage

- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

- Vehicle discount program for employees and family members, and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

- Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (https://urldefense.com/v3/\\https:/fordcareers.co/GSR-HTHD\\_;!!N\LtwI-RPugbI9wg0dJn!DsiF5SEXdZDVZwdZgnRezGpR7r347NCo7gj6QzTiwtjge5\qTcqMFhCCblgcCy1Vja\vkencOcNa-g$)

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

\# LI-Hybrid

Requisition ID : 32407