at US Foods in Streator, Illinois, United States
Job Description
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
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The Account Coordinator (AC) is part of US Foods’ team-based selling strategy to drive profitable growth. ACs proactively support Account Executives (AEs) to optimize AE’s selling effectiveness by assisting with prioritizing, preparing, performing, and pursuing customer opportunities. ACs will use their knowledge of US Foods’ customer contracts, products, services, and tools to support the selling process.
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at any regional location as defined by the role segmentation.
Typical pay for this role is around $22 – $23 per hour,, and will require some in-office days each year.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Daily Operations – 5%
Focus on the timely and accurate completion of transactional support including, but not limited to:
Service request: Monitor AC service requests and take ownership of assigned AE requests
Corporate requests: Monitor customer requirements for assigned AEs / customers provided from USF’s National Sales corporate office (Air Traffic Control-ATC). Take timely and accurate action as directed
Sales Support – 70%
Sales planning: Participate in weekly AE collaboration calls, proactively monitor assigned AE’s planned customer visits / activities, and take actions to drive profitable growth
Customer impressions: Contribute to the company’s outbound customer impression goals by initiating pre-planned customer interaction.
Reporting and analytics: Produce and analyze customer-specific reports to facilitate the following opportunities: maximizing customer’s contracted product utilization, decreasing slow/dead inventory, improving service levels, tracking complicated orders (customer events, large special orders), and additional reporting as needed by AEs and National Sales corporate office.
Customer business reviews (CBRs): Prepare CBRs for AE’s upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales; Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolution.
Customer product / services: Utilize customer relationship management platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF’s e-commerce platform to present opportunities to customers.
Customer profitability: Make informed product conversion recommendations to AEs to drive profitability; leverage product research on key attributes (nutritionals, price, exclusive brands, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer’s forecasted volume to Replenishment (DCTs), and updating customer lists / order guides.
Customer rebates: Analyze quarterly bank statements and other rebate programs to identify opportunities to grow profitable sales, make recommendations to AE and customers.
Customer promotions (Limited Time Offers – LTOs): Coordinate and track LTOs and new/discontinued items in conjunction with other functions.
Customer shopping lists: Set up and proactively maintain customer’s master shopping lists and/or order guides to prevent out-of-stocks during customer’s ordering cycle; partner with Merchandising to find acceptable customer product substitutes.
Customer proprietary inventory: Monitor customer’s proprietary slow moving and dead inventory. Produce product listings and usage to AE and customer. Make recommendations to convert slow items to USF’s exclusive brands to optimize customer’s service level.
General ledger coding: Set up and maintain general ledger coding and invoice sequencing based on customer-specific requirements.
Customer pricing / credits: Resolve customer pricing concerns with Customer Operations. Upload mass credit/debit requests, as needed.
Accounts Receivable: Partner with cross functional teams to investigate and resolve credit related issues.
New customers: Partner with cross-functional teams to ensure timely and accurate new customer set-up, on-boarding, and maintenance.
Prospective customers: Analyze prospective customer’s product requirements and produce recommended order guides.
Other duties as assigned
Customer Retention – 20%
Identification of at-risk customers: Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to AEs of at-risk accounts to be fed into SOS processes and Customer Satisfaction routine
Personal Development – 5%
Engage in formal US Foods performance management programs
Actively participate in personal development through conversations with leadership and contributing to the creation of individual development plans
Attend sales meetings to keep apprised of sales strategies and product trainings / cuttings to develop and grow product / vendor knowledge
SUPERVISION:
None
RELATIONSHIPS
Internal: Customer Contact personnel, National Sales, National Credit, National Customer Maintenance, Merchandising, Replenishment, Revenue Management/ Pricing, Warehouse, Transportation, Finance/Inventory Control and other functions as required
External: US Foods Customers and vendors
WORK ENVIRONMENT
Hybrid: This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based and office-based environment.
MINIMUM QUALIFICATIONS
Three (3) years in a sales, sales support or sales analysis role with a prior track record for providing key customer support and maintaining customer relations is required
Experience with analytics and preparing presentations to report findings required
Intermediate computer skills including Microsoft Word, Outlook, Excel and PowerPoint required
Ability to learn proprietary US Foods systems: eCommerce, Salesforce.com (SOUS), PRISM, SODS, CDMR, Tandem
Strong attention to detail, multi-tasking and time-management skills
Excellent written and verbal communication skills
Open to feedback, helps drive a culture of continuous improvement working toward individual and department goals
Ability to respond to direction and quickly learn new procedures, processes, product information
Must possess strong analytical, problem-solving and organizational skills
Ability to prioritize workload, meet deadlines and follow through on commitments
Ability to work independently and in a collaborative manner, demonstrating business maturity in conduct of daily activities
Team player with exceptional ability to collaborate with customers, vendors, and internal partners
Customer service orientation and ability to adapt and respond to different personalities
Promote a positive and friendly environment supporting of good morale and cooperation
Ability to interpret data and translate into actionable steps
Ability to work calmly under pressure with limited oversight
Ability to interpret data and translate into actionable steps
Ability to learn new processes and technology while working in a changing environment
Ability to work with individuals at all levels both within USF as well as with our customers; demonstrating business maturity
Ability to work overtime during periods of heavier workload and holidays as needed
EDUCATION
High School diploma/GED or a combination or education and experience equivalent to a high school diploma, required
Associates/Bachelor’s degree or equivalent work experience, preferred
CERTIFICATIONS/TRAINING
N/A
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