CLERK CUSTOMER SERVICE

at Kinder Morgan in ARGO, Illinois, United States

Job Description

CLERK CUSTOMER SERVICE

Establish and maintain an effective, efficient and compliant work environment. Manage all tasks according to established corporate and local procedures.

+ Actively participate in daily SQE meetings with assigned team

+ Be prepared to actively participate in the daily Customer Service/Operations sync call

+ Work closely with Senior CSR and Inventory CSRs to understand, develop, document, implement and maintain CSR operating procedures

+ Execute all procedures and customer requirements according to SOP

+ Maintain proficiency and accuracy using the various customer and KM information systems

+ Issue precise accurate direction to Operations via Galahad issued Plant Operating Orders

+ Pull all customer orders from various avenues

+ Create all orders in KM’s inventory system

+ Prep order packets for all customer inbound and outbound deliveries including but not limited to seals, SDS, COA and product tags

+ Ensure all paperwork is issued to support the nightly switch

+ Ensure paperwork is 100% complete and compliant

+ Cross trained on all KM accounts. Must be able to satisfy all customer requirements as the business demands

+ Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner

+ Identify, support and achieve individual and CS team goals

+ Develop and maintain a positive working relationship with external customers, carriers and internal KM departments

+ Month-end processing assist Inventory CSRs as needed

+ Manage month end record retention process

+ Ensure all corporate directives/deadlines are met

+ Back-up AP processing

+ Back-up Staff payroll processing

+ Visitor assistance

+ Perform all tasks with accuracy

+ Perform job related special assignments as required

Job level commensurate with experience and skill set.

Job Requirements

+ 1-3 year equivalent job experience

+ High school diploma or GED equivalent

Experience, Specific Knowledge, Certification, Licenses

+ DOT certification

+ System oriented

+ SAP, Galahad, Microsoft Office

+ Experience, handling and resolving controversial and conflict situations

+ Experience in documenting and maintaining procedures

+ Ability to successfully perform the required and expected duties with minimal direct supervision

+ Ability to identify process improvements and implement them

+ Ability to organize, schedule and prioritize work to meet various schedules and objectives

Competencies/Skills

+ Team oriented

+ Display respect for customers, co-workers & management

+ Customer oriented

+ Excellent organizational skills

+ Excellent math skills

+ Detailed oriented – must be able to work quickly, independently and accurately under pressure

+ Ability to handle all job tasks in a confidential and professional manner

+ Reliable, flexible, credible, confident, team oriented, high-energy, motivated, positive work ethics

+ Commitment to provide reliable and on-time attendance

+ Solid verbal, listening and written communication skills. Able to deal with a wide variety of people with tact, courtesy and professionalism

+ Ability to work in a team environment and interact with support groups, supervisor and co-workers

+ Ability to multi-task

Working Conditions

+ Able to provide consistent on time attendance

+ Able to work various hours and overtime to meet the demands of the business

+ Able to respond to inquiries outside normal shift hours

+ Able to lift 25 pounds

+ Able to adhere to professional business casual dress code