at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
NetSuite ACS – Sr. Principal Consultant – Retail / Apparel, Footwear, & Accessories
Why NetSuite ACS?
If you are a senior-level NetSuite consultant who is looking to thrive in a fast-growing environment where client satisfaction is #1, this NetSuite ACS role might be for you.
Our premium services portfolio of customers is made up of ACS Optimize and ACS Architect clients that are very diverse in size, scope, and complexity. This allows you to sculpt your own portfolio based on your interests, skills, and experience. We are all about customer relationships where you will explore deep into each client’s business and processes. Their NetSuite instances will challenge you with a complex array of modules, customizations, and integrations.
The Senior Principal Consultant will join a cross-functional team focused on selling and delivering an omni-channel commerce platform for retail soft-goods businesses: Apparel, Footwear and Accessories team (AFA), Health and Beauty (HB) and Food & Beverage (FB) that provides robust industry experience in understanding functional and technical requirements to implement NetSuite in support of our customer———-s customer experience and operational objectives.
The Senior Principal Consultant will review customer software purchase objectives and the solutions defined to help plan and execute successful delivery of the NetSuite Service in consideration of technical environments including new/legacy systems, applications, infrastructure, data, security and applicable leading practices. The Senior Principal Consultant will be responsible for customer business process analysis, implementing the functional scope and coordinating implementation tasks with other project resources (e.g., education, technical, data).
The successful candidate must have the ability to lead the customer in aligning requirements to the solution or innovating as needed to configure/customize the solution to customer requirements as needed/appropriate. Supporting the implementation team in mitigating project risks to achieve timely NetSuite Service Go Live and strong customer satisfaction with the delivery process and solution quality is critical to the Senior Principal Consultant’s job function.
Responsibilities include: The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Retail, Apparel and/or Health & Beauty vertical market expertise.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service — our first-ever qualifying as cloud annual recurring revenue (ARR) — that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
Responsibilities include:
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