at Salesforce in Chicago, Illinois, United States
Job Description
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Job CategoryOperations
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Organization
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Customer Success Group ("CSG") plays a vital role in delivering success to over 250,000 Salesforce customers worldwide. With a strong customer-centric culture, we strive to provide a trusted world-class customer experience by offering the right level of engagement and expertise. As Salesforce continues to innovate and customers undergo digital transformations, we are dedicated to crafting and tailoring new services and offerings to ensure the best customer experience possible.
The Offer Management team is a product management organization that productizes and monetizes the Customer Success Group's capabilities to help customers realize business value from their Salesforce technology investment. The Digital Customer Success (DCS) team within Offer Management organization, drives customer success through personalized self-service experiences that empower customers to adopt our products and realize business outcomes. This is accomplished through learning and self-help experience platforms including Trailhead, Trailhead Academy Learning, Salesforce Help, Salesforce Credentials and others. We meet customers where they are, and deliver onboarding, education, and issue-resolution content to the right customer, at the right time. We're the gateway to assisted resource(s), enabling customers to easily connect to the right team when needed.
Job Details
Do you want to join a world-class, learning and success technology team leading a learning product portfolio? Salesforce is looking for a smart, creative, and experienced Sr. Director of learning technologies to join our Learning Technology team as a head of learning products and programs, leading and delivering unified learning experiences and capabilities to enable our customer's product expertise.
Build Relationships for Customer Success: You are the business relationship owner, chief technologist and customer success champion for customer enablement and expertise. You partner in strategic vision and goals, advise on and define technology long-range plans (LRP's) aligned with business success plans and support our business partners in achieving those goals with the help of technology initiatives.
Drive Strategic Alignment: You bring your depth and breadth of learning technology leadership experience in action and partner with all Salesforce learning and credentialing teams and help define vision and execution plan for unified learning and credential experience for our Trailblazers, Customers and Partners. Harmonize the product capabilities roadmap with all key stakeholders for strategic Long Range Plan (LRP) as well as tactical priorities.
Extend Foundational Learning Platform: Drive and build technology roadmap for long term learning unification strategy with the help of architects and technical leads. You have a product management and architect mindset and use your technology background and expertise and partner with other (internal and external) product and... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
