at YMCA of Metro Chicago in Lake Zurich, Illinois, United States
Job Description
Description
Foglia YMCA is hiring a Community Concierge - Greeter who wants to turn their passion for customer service into a career.
The Community Concierge - Greeter will be responsible for helping to set the tone of the member experience by engaging entrants in a friendly and polite manner as they enter and exit the building. They will scan cards for members and program participants and, in instances where an "access denied" occurs, direct the person to the Community Concierge Desk. The Community Concierge - Greeter will follow all standard operation procedures for welcoming and processing prospects, guest pass users and away members.
Starting salary: $16.20/hour with opportunities to grow within the organization
The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you!
Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.
Scope and Responsibility
Greet community members and guests and make them feel welcome and engaged
Open and close the Greeter station as required
Answer phones and email inquiries
Actively manage customer transactions
Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
Requirements
3 months to 1 year of customer service experience
Ability to work flexible hours, weekends, and/or holidays, as needed
Possess a friendly, outgoing and welcoming demeanor
Ability to respond to member, program participant, visitor and prospect requests with tact
Computer skills required
Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Completing all child abuse prevention training as required
Qualifications
Behaviors
Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Motivations
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion - Inspired to perform well by the completion of tasks
We are proud to be an EEO/AA employer M/F/D/V. Employment is subject to a background check.
