at RSM US LLP in ChicagoChicago, Illinois, United States
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
RSM US LLP is looking for a dynamic Account Management Analyst Sr. to join our North American Sales organization supporting our Risk Consulting practice! The Account Management Analyst Sr. role is responsible a high volume of client accounts/contacts for purposes of maintaining current revenue generation with existing firm Risk Consulting clients through proactive and reactive coordination relative to client investment in Cyber Security, Privacy and Risk. This role is also responsible for beginning to drive smaller expansion opportunities within their assigned Risk Consulting client accounts and when appropriate, notifying client relationship leaders and/or account managers/business developers for more complex client expansion opportunities. The Account Management Analyst Sr. is expected to have a solid understanding of the various firm services being performed at assigned client accounts to effectively engage client related requests, questions as well as uncovering potential additional services the firm can provide.
Responsibilities:
Achieve stated renewal goals through proactive client service on renewal of firm services/products such as PCI Assessments for assigned client accounts base.
Follow established processes to ensure touchpoints are occurring at appropriate intervals with the client to be proactive meeting their needs
Achieve stated growth goals relative to expansion of client services through proactive client service and referrals to appropriate firm client servers and/or account managers/business developers
Development and execution of client account plans to take into consideration cross functional service opportunities as well as securing current services/revenue provided to the client.
Responsible for detailing key decision makers, operating units, and other relevant corporate profile information to aid in the identification of broader relationship opportunities.
Build knowledge of firm Security and Privacy solutions and supporting Digital Forensics and Incident Response
Expands knowledge and awareness of firm industry go to market strategy
Leverage learning and professional development platform
Develop and expand network of internal industry specialists
Support and participate in marketing campaign execution for portfolios including but not limited to:
Event coordination including invitations, attendance tracking
Follow ups as required
Stay abreast of changing service offerings, bundle services across the firm distribution of firm thought leadership relevant to assigned accounts/contacts.
Maintain client contact and data points within the firm's CRM system to maintain appropriate view into all activity occurring with client base.
Timely and accurate data entry of accounts, contacts, activities, and related opportunities.
Active participation in team and/or firm meetings/calls/events.
Requirements:
Bachelor's degree or equivalent experience required
Minimum of 3 years of professional services sales and/or account coordination required, preferably in a consulting firm/accounting firm environment
Previous experience with customer relationship management process preferred
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and Microsoft Teams required
CRM experience for sales and/or account management application and requirements required
Established industry knowledge required
Demonstrated ability to manage a portfolio of assigned clients and/or renewal schedules required
Demonstrated ability to lead a comprehensive and often complex sales process involving multiple internal resources and external decision-makers required.
At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
RSM is proud to be an Affirmative Action and Equal Employment... For full info follow application link.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
