at Talascend in Lake Forest, Illinois, United States
Job Description
Talascend is currently seeking an HR Service Center Coordinator for a contract opportunity in Lake Forest, Illinois
2nd Shift 1:30pm-10pm
Position is call center based.
RESPONSIBILITIES:
Provide an exceptional service experience on HR matters to both current and past Client team members.
Demonstrate troubleshooting to resolve team member problems and promote self-service when applicable.
Respond to inquiries quickly and translate inquiries into our case management application during the interaction.
Provides quality service in the area of Human Resources and Payroll by providing information on policies and resolution to inquiries for all team members through multi-channel support.
Maintains strong relationships by handling team member questions and concerns with accuracy sense of urgency and professionalism.
Performs data entry and demonstrates strong problem-solving skills to trouble shoot problems.
REQUIREMENTS:
1 year of experience in a customer service or HR position
Experience resolving situations while following documented processes
A desire to collaborate across teams and departments to foster trust commitment accountability and results.
Demonstrated continuous improvement methodologies to identify a need for change and improvements in current processes
Participate in metric/quality review and open coaching discussions
Prior HR education or fast paced service center work experience is preferred
To view full details and how to apply, please login or create a Job Seeker account
