at SOC LLC in O'Fallon, Illinois, United States
Job Description
Field Service Engineer needed for a contractopportunity with SOC's client to work in O'Fallon, IL.
***US citizenship required; active SECRET clearance required***
Responsibilities:
Operational and technical worldwide, 24x7 system monitoring/maintenance
support for a C2 web application and its cloud-based operating environment
Rapidly respond to system issues and to user requests for technical and
application assistance to meet or exceed established goals for issue resolution
and system availability. Properly employ tracking and knowledgebase software
from discovery/request to resolution
Work independently to carry out system/application support and troubleshooting
activities to maintain performance and resolve system and user issues to meet
availability goals. These activities could include verifying/managing
configurations, reproducing suspected problems, reviewing system logs,
verifying availability of operational interfaces such as enterprise information
services, external networks, or databases, and explaining functionality to users.
Monitor and evaluate system performance and security then provide key "real
world" input to system planning with Solution Architects, the DevSecOps Lead,
and management as required. This includes recommending potential
enhancements to tools, methodologies, implementations, etc., - continually
seeking to innovate and automate.
Appropriately escalates issues to DevSecOps Engineers, Product Owners, or the
Product Support Manager, then works closely with them to ensure high
availability standards are met or exceeded.
An active participant in the Agile development process as a "voice of the user"
input into the requirements of the continually evolving application. This could
include noting when the application does not function as expected, a user
experience enhancement, or improvements to user materials and training.
Be aware of coming changes to the application and the DevSecOps environment
then verify smooth transitions to ensure availability.
Perform standard cloud-based IT and security maintenance procedures or
updates.
Monitor cyber-security tools to potential security threats, taking action and
notifying DecSecOps Engineers as needed to prevent breaches and downtime.
Serve as a company and program ambassador to worldwide users.
Contribute in efforts to continually improve availability and response/resolution times through metrics/dashboards, innovation, process improvement, system updates and configuration enhancements, an accessible and continually updated knowledgebase, troubleshooting system playbook, and processes/procedures.
Qualifications
Active SECRET security clearance.
IT-related Associate degree or equivalent years of IT experience.
Two or more years of system technical support work experience, such as system
troubleshooting (particularly Windows and Linux operating systems),
reviewing/interpreting logs, trouble ticketing systems, support of web
applications, user management, and using scripting languages and databases.
CompTIA Security+ Certification (or obtain in an agreed timeframe).
Excellent verbal and written communication skills, and the ability to develop a
rapport with users to understand their issues and provide satisfactory
resolutions, then be able to clearly document them in tracking and
knowledgebase systems.
A fast learner able to apply knowledge and experience on multiple work
assignments across a range of matters - some of which may be complex.
The ability to contribute to program deliverables, documentation, and
performance metrics
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, drug urinalysis, and verified compliance with Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors.
Note: Any pay ranges displayed are estimations which may have been provided by job boards. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,
#DZFED
#INDOC
EOE AA M/F/Vet/Disability
