at Entegris Inc. in Aurora, Illinois, United States
Job Description
At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.
Aurora, IL
Full time
REQ-6620
Job Title:
Desktop Support SpecialistJob Description:
Entegris is a global, world-class supplier of advanced materials and process solutions for the semiconductor, life sciences, and other high-tech industries. We have experienced exceptional growth year over year and believe that our success stems from accountability, integrity, and trust both with our customers and our fellow employees.
The I&O Team (Infrastructure & Operations) is looking for a Desktop Support Specialist to join our Service Delivery and Support team located in Aurora, Illinois. Accountable for applying an understanding of technology and support practices to ensure business productivity.
Duties and Responsibilities
At Entegris, the Desktop Support Specialist will focus on supporting our organizations computing environment which includes involvement in projects, move add change activity, incident resolution, process improvements, documentation, and customer service.
Primary Responsibilities:
Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance.
Provide technical expertise in the installation and maintenance of hardware and systems software.
Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences.
Provide a high level of customer service to our Executive team based on and off site.
Identify and action trends by monitoring and analyzing incoming inquiries.
Collaborate with Business, Service Desk, IT Security, IT learning, and Engineer’s stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication.
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Adhere to departmental standard operating procedures,
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Entegris is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
