at Haumiller Engineering in South Elgin, Illinois, United States
Job Description
We are seeking an experienced Field Service Technician to join our growing team. This role is responsible for final assembly, testing/debugging, field installation and service of custom automation machinery. You will also participate in customer product testing, demonstrations, technician education, and final quality control inspection of machinery prior to shipment. You will need to have the ability to travel up to 20% of the time to customer sites. As a member of the test department, you will work closely with engineering and the build departments and report to our Test Manager.
Haumiller Engineering is a 100% employee-owned company that designs and manufactures high speed automation assembly and test equipment for the life science, personal care and food and beverage industries.
Interested applicants must apply through the Haumiller Engineering career site at https://www.haumiller.com/careers.
Responsibilities:
- Perform machinery installations, service, and warranty claims in a timely manner through direct customer and representative contact.
- Provides technical support to engineering and manufacturing for machinery upgrades and configurations including written documentation of field corrections and problems for their use.
- Perform the testing of product samples supplied by the customer for the purpose of determining equipment compatibility and configuration.
- Perform the final quality and performance testing of machinery.
- You will be involved in the customer contact and assistance during machinery acceptance visits.
- Review recommended spare parts lists for new machinery supplied by engineering.
- Identify opportunities to solve customer problems or make improvements to our standard practices where the end result is an increase in value to the customer.
- Keep work organized (5S) so nothing is left untested and testing is done in an efficient manner as possible.
- Correctly identify and communicate to department manager needed changes in other departments that eliminate repetitive errors or inefficiencies in test.
- Effectively use resources to identify failures and causes prior to and during service calls.
- Fully understand the scope of the service call to perform service efficiently.
