at Northstar Aerospace in Chicago, Illinois, United States
Job Description
SUMMARY OF POSITION
This position is responsible for managing and maintaining the corporate-wide ERP system (Syteline v9). Provide technical support, resolve issues, and lead software improvements. Preferred candidate will have experience with Cloud Suite Industrial (CSI), Syteline, or other Infor/ERP products.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties and responsibilities of this position are listed below. This list is not all inclusive and may be amended by Northstar, from time to time.
- Analyze and document organizational processes and procedures.
- Create and maintain process maps and documentation for reference and training.
- Assist with ERP implementation at additional sites as needed.
- Produce documentation, charts, SOPs, and other visual aids for training and transitions.
- Respond to help desk inquiries related to Syteline and troubleshoot issues.
- Manage user permissions and form access within the ERP system.
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED AND/OR PREFERRED
The qualifications, experience, knowledge and skills required and/or preferred for this position are listed below. This list is not all inclusive and may be amended by Northstar, from time to time.
- Bachelor’s degree, preferably in Business, Supply Chain Management, CIS or computer-related field, or equivalent.
- Experience in supporting an ERP system, preferably Syteline or other Infor products.
- Strong technical record-keeping abilities.
- Ability to think strategically and focus on details.
- Skillful in prioritizing and managing multiple tasks and projects in a dynamic environment.
- Excellent verbal and written communication skills, capable of conveying complex issues clearly to diverse audiences.
- Ability to work independently and collaboratively as part of a team.
- Strong reporting and analytical skills, including proficiency in creating reports, business intelligence tools, internal dashboards, and SQL.
- Willingness to travel as needed (minimal travel required).
