at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategorySales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
We are seeking a Solution Engineering Leader within our Service Cloud SE team, covering MAE/CBS industries. This person will take charge of building, mentoring, and retaining a high-performing team. This involves fostering our destination team culture and environment, where individuals thrive and collectively contribute to the team's success. Externally, the Solution Engineering Leader will strive to build strong technical relationships with IT and Business executives among our customer base. This involves understanding customer requirements and aligning our solutions to meet their business objectives. You work closely with Regional Sales VPs to understand their account mix and Service Cloud Sales Opportunities in order to provide the best Solution Engineering alignment and support. Additionally, this person will act as an evangelist for the SE Teams, fostering strong relationships with internal stakeholders such as Multi-Cloud Solutions Leaders, Sales AVPs, and others to create meaningful collaboration strategies that facilitate a team-selling environment. Overall, the role combines strategic alignment, leadership, and team development to drive success.
Minimum Requirements:
Strong analytical capabilities, be organized, and able to work on many tasks at the same time. Candidates will be able to make meaningful data-driven business decisions and present findings appropriately to various leaders.
Proficient with CRM technologies (or other Enterprise business applications) and be able to present to a business or technical audience.
Ability to support the Solution Engineering team by providing guidance on sales strategies, approaches to solve specific problems, as well as represent their team's needs to Salesforce.com's executive staff.
Skills to partner equally with internal resources such as Product Marketing, Product Management, Development, and Sales Management to gain commitment and support.
A genuine interest in developing/mentoring the careers of team members by providing constructive feedback and taking teaching opportunities.
The Solution Engineering Leader should have a working understanding of MAE and/or CBS to provide the best support and point of view on Service Cloud Opportunities.
Preferred Requirements:
BA/BS (or equivalent) in related field (Computer Science, Engineering, Management Information Systems, etc.)
Team leadership or management of a high performing solutions team with varied cross business demands
Broad Salesforce technology skills are highly desired
Ability to leverage complex data insights to drive resourcing, skills strategy and measure success of initiatives
Implementing and overseeing performance management processes for solution engineering teams, including setting performance goals and conducting regular performance evaluations
Experience managing resources with senior partners
People and organizational leadership
Coaching and mentoring Solution Engineers at all levels
Transformation projects and/or support of new initiatives
Internal and external stakeholder management
Strong understanding of sales and pre-sales ecosystem
Ability to evaluate and develop a team to support growth
Excellent communication and presentation skills (written and verbal)
Prior experience as a Solution Engineer in an Individual Contributor capacity
Prior experience in the MAE and/or CBS for additional consideration
Accommodations
If you require assistance due to a... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
