at University of Illinois at Chicago in Chicago, Illinois, United States
Job Description
Customer Service Specialist - Liver Center and GI Clinic
Customer Service Specialist - Liver Center and GI Clinic
Hiring Department: Liver Center and GI Clinic
Location: Chicago, IL USA
Requisition ID: 1026225
Posting Close Date: 7/14/2024
Position Number: CF3204
About the University of Illinois Hospital & Health Sciences System (UI Health)
The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity.
This is a full-time and benefits eligible position. Hybrid and flexible work schedules are available. UI Health offers competitive salaries commensurate with experience. In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition we offer tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.
Description:
Under general supervisions, performs complex customer service/customer contact functions including assistance with the patient satisfaction program, complaint processing, performance improvement activities, payment processing and registration and check in or check out-processing. Employees at this level may supervise subordinates.
Duties & Responsibilities:
Customer Service Direct patients, staff and visitors other clinical and department areas as required.
Receive and route incoming information calls to appropriate departments/individuals.
Greets, assists and directs patients, visitors, and staff.
Conducts assessment of customer service needs and makes arrangements to ensure needs are met.
Explain established patient processing procedures and policies to patients, staff, and visitors as requested or required.
Resolves customer service complaints referred to them by lower level staff and communicates with clients by providing assistance with complex situations.
Serves as a role model, exhibiting UI Care standards at all times.
Reception, Scheduling and Information Services. Coordinates referrals.
Confirm/cancel/reschedule appointments.
Collect customer payment and processes.
Reconciles payments.
Answers questions on payment process.
Report any broken equipment promptly, remove and label as broken.
In the event of a medical emergency, follow established code procedures and direct medical/nursing/administrative staff to the appropriate location.
Assists with orientation and ongoing training of staff in customer service.
Performance Improvement: Reviews and evaluates primary performance data.
Participates on departmental and/or interdepartmental patient satisfaction teams as required.
Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required:
1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
3. One (1) year (12 months)... For full info follow application link.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
