at Brainlab Inc. in Mount Holly, New Jersey, United States
Job Description
- Provide on-site consulting, guidance and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usage
- Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
- Direct and assist Radiology staff in performing necessary scans prior to surgery
- Educate/train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of surgery products and services
- Develop and conduct training programs for hospital staff enabling them to implement in-house training
- Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc.
- Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects
- Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
- Attend meetings and trade shows to demonstrate and promote surgery products and services
- Keep abreast of developments regarding Brainlab and competitive surgery products and services via ongoing training and individual research and analysis
- Maximize customer satisfaction
- Perform other duties and responsibilities as required
- Ability to travel 25%
