at Medline Industries, Inc. in Northfield, Illinois, United States
Job Description
Job Summary
Job Description
IT SYSTEM ANALYST
=================
Medline Industries, Inc. is seeking a talented individual with knowledge of and experience working with custom applications using techno-functional skills. This System Analyst role collaborates with business partners (Sales and Sales Operations) and application development teams to deliver and maintain pricing applications. This role works on Medlines pricing applications which include quoting, goal management and conversion tools. This individual will work as a System Analyst on the Pricing Scrum team to deliver incremental product releases, refine the product backlog, lead sprint planning sessions, participate in sprint retrospectives, showcase new work in sprint demos and support our 2000 sales reps daily. This is a great opportunity to work with a fast-paced team of 30 analysts, developers and QA analysts who thrive on agile practices and producing business value on a two-week sprint basis.
Job Responsibilities
---------------------------------
System Analysis and Administration:
==============================
Learn our pricing rules, current system design and work on new enhancements/fixes to IT tools.
Collaborate with business partners and application development teams to build, refine, test, secure, and debug features as needed.
Author and maintain system and process documentation (such as Jira stories, workflow diagrams).
Lead the requirement sessions with Business.
Participate in the planned scrum ceremonies.
Serve as a functional expert with the business in sales and pricing areas.
Conduct peer reviews and provide guidance to other team members as needed.
Monitoring and Support:
====================
Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.
Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.
Off hours support for migrations typically 1-2 nights / month (9pm 12am).
Infrastructure and Compliance:
=========================
Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed.
Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.
Release Management
==================
Understand and adhere to IS change management policies.
Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.
Required Experience
=================
Mandatory
==========
A bachelor's...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
