at Volt Management Corp. in Springfield, Illinois, United States
Job Description
Remote HVAC - Customer Support Representative! - Apply TodayWe are seeking a skilled and motivated HVAC - Customer Support Representative to join our Division in Fort Myers, FL. This remote role requires the candidate to be located in or near Fort Myers, FL, with the ability to attend in-person training and meetings. This is a perfect opportunity for someone looking to transition from an HVAC service technician to remote customer support.
Location: REMOTE position with occasional need to report to the Fort Myers, FL office for training and meetings.
Compensation: $55,000 - 57,000/ Year + Benefits and annual performance increase
This is a Full-Time/ Direct Hire Opportunity!
Schedule: M-F (8am-5PM)
What You'll Do:
- Provide expert assistance to customers on product service, installation, repair, and general product inquiries for complex multi-family and large-scale commercial projects.
- Troubleshoot errors, diagnose problems, and initiate the repair process for heat pumps.
- Interpret and explain warranty information to customers.
- Coordinate the return of malfunctioning or defective items for repair or replacement.
- Utilize computerized systems for tracking requests, troubleshooting, assessing inventory, documenting resolutions, and determining warranty eligibility.
- Follow up on customer calls to ensure resolution and maintain service records.
- Perform other duties as assigned.
- Field service experience related to HVAC equipment and heat pumps.
- EPA Certification
- 2-4 years of customer service experience in related industry.
- Ability to quickly learn new software and efficiently multitask.
- Must have a positive, can-do attitude with a bubbly personality.
- Excellent written and verbal communication skills with meticulous attention to detail.
- Proficiency in MS Office Suite and other relevant software applications.
- Ability to read and interpret technical instructions, safety rules, and procedure manuals.
- Strong problem-solving abilities with adaptability in diverse situations.
- Bilingual in Spanish is a plus.
- Associate degree, Business School Certificate/Diploma, or equivalent post-high school training.
Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) 898-0005. Please indicate the specifics of the assistance needed.
Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. ยง 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
Job ID : 432385 To view full details and how to apply, please login or create a Job Seeker account
