Change and Communications Consultant

at Hub International in Chicago, Illinois, United States

Job Description

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 650 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

ABOUT THE POSITION

As a Change and Communications Consultant , you are passionate about leading others through organizational change, embrace applying proven methodologies to solve complex organizational problems, understand the nuances of how effective change management, and use targeted communications practices to influence organization readiness.

Reporting to the Director, Change and Communications within TechOps Learning & Change, you will work directly with the corporate learning, IT, and Operations teams to plan and facilitate adoption and communication strategies for a variety of enterprise-wide technology and operations initiatives.

Role Description & Responsibilities

The Change and Communications Consultant serves in an integral function to enable change adoption approaches in key corporate technology initiatives. Using data-based decision-making, you will work with your team to identify human factors which influence the organization’s ability to reach strategic goals and build effective communications strategies to inform, excite and support HUB employees. Your ability to understand your audience and creatively design succinct yet engaging communications that provide clarity for all IT and operations initiatives will be critical. The intellectually curious will not find a dull moment in this role!

Primary Responsibilities

+ Collaborate with your business partners and project teams to leverage change management frameworks for changes for all technology initiatives by applying behavioral knowledge and developing evaluation tools to predict and assess the impact of change on the organization including workforce readiness, cultural influences/risks and workforce efficiency.

+ Develop and leverage change management plans along with a core set of communication templates and information distribution processes to educate business partners on impending changes in their work.

+ Proactively identify and formulate communication strategies that address issues which may impede an initiative; collaborate with peers to determine alternative solutions.

+ Determine appropriate communication and engagement channels for impacted employee groups, organizing appropriate information, creating content, and partnering across the project to drive and track adoption across the business.

+ Develop communication plans including the change “story” and the “why” behind the change.

+ Act as a change champion and promote technology programs and initiatives.

Requirements

+ 3-5+ years’ experience delivering change management solutions, experience creating, and implementing transformation in a consulting or industry change leadership role.

+ Strong oral and written communication skills including the ability to leverage tools to build engaging communications and presentations (expertise with MS PowerPoint and MS Word a must).

+ Ability to present ideas in business-friendly and user-friendly language.

+ Comfortable in presenting to small to medium groups.

+ Ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Experience working in a team-oriented, collaborative environment.

+ Highly self-motivated and directed.

+ Bachelor’s degree in business management, I/O psychology, or human resources; advanced degree highly desired.

+ Ability to travel to the corporate office and/or HUB locations, as needed.

Desired Qualifications

+ 1-2 years of insurance industry work experience

+ General knowledge of insurance and insurance brokerage operations

+ Certification in a change methodology

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Department Information Technology

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: Bachelor’s degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran’s status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy (https://hubinternational.jobs/eeo/)

E-Verify Program

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