at EY in Springfield, Illinois, United States
Job Description
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you’ll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.
The opportunity
You’ll lead a tight-knit team in a rapidly growing area of the business. It’s a high-profile role, in which you’ll have plenty of opportunities to showcase your ability to not only motivate and develop your team, but establish and maintain new customer relationships. As you do, we’ll support you in developing consultancy and analytical skills – along with relationships that could define your career.
Your key responsibilities
We are seeking a highly skilled and experienced ServiceNow Security Operations (“SecOps”) Architect join our dynamic team. As a ServiceNow SecOps Architect, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow SecOps (Security Incident Response, Vulnerability Response, Threat Intelligence etc.) will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized.
Skills and attributes for success
Consultation and Requirements Gathering:
+ Collaborate with EY’s Cyber, ServiceNow and client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.
+ Conduct thorough analysis of client’s existing processes and systems to identify opportunities for improvement and optimization
+ Leverage tools, templates and enablers to plan for and initiate SecOps implementation efforts
+ Capture the right details needed to enable SecOps capabilities such as security incident, vulnerability lifecycle processes definition, integrations needed to develop a reliable CMDB, integrations with other cybersecurity systems such as Qualys, Splunk, Nozomi, Armis, ForeScout, Wiz, Tanium and others to build end to end cyber operations workflow solutions using ServiceNow
??? ServiceNow Implementation and Configuration:
+ Design the end to end solution architecture of configuring SecOps solutions such as Security Incident Response, Vulnerability Response, Threat Intelligence and related modules
+ Design and configure a detailed end to end integration architecture using SecOps capabilities and other cybersecurity systems including any custom integration requirements utilizing REST and SOPA APIs as applicable
+ Configure integrations between ServiceNow and third-party systems, tools, and databases, utilizing REST and SOAP APIs
+ Provide guidance to clients on the deployment of MID servers
+ Define data management strategies, including data import/export, transformation, and cleansing, to maintain data integrity and consistency within the ServiceNow platform
+ Experience in importing and normalizing data into the ServiceNow CMDB (Configuration Management Database) to ensure accurate configuration items (CI) details are being used in SecOps workflows.
+ Experience in designing system to system integrations
+ Develop custom solutions and integrations as necessary to enhance the functionality of ServiceNow platform .
??? Solution Development and Deployment:
+ Lead the development and deployment of ServiceNow solutions, ensuring adherence to leading practices and standards.
+ Provide technical guidance and mentorship to junior team members throughout the implementation process.
+ Conduct thorough testing and quality assurance to ensure the reliability and performance of implemented solutions.
+ Facilitate User Acceptance Testing with client and help them prioritize defects.
+ Lead the offshore development team by providing technical expertise, design & architecture guidance throughout the design, build and testing efforts.
+ Create technical documentation, including architecture diagrams, design documents, configuration guides, and release notes.
+ Provide training and knowledge transfer to project team members, administrators on ServiceNow functionalities, best practices, and usage guidelines.
??? Client Training and Support:
+ Direct and develop the creation of training material for training end users on how to utilize ServiceNow SecOps capabilities.
+ Provide comprehensive training to clients on the usage and administration of ServiceNow platform.
+ Offer ongoing support and assistance to clients post-implementation, addressing any issues or concerns in a timely manner.
+ Documentation and Knowledge Sharing:
+ Create detailed technical documentation including solution designs, configuration guides, and standard operating procedures.
+ Share expertise and best practices with team members to foster knowledge sharing and continuous learning.
To qualify for the role, you must have
+ Bachelor’s degree in Computer Science, Information Technology, or related field.
+ Minimum 3 years of recent experience designing and implementing ServiceNow SecOps solutions for large enterprise clients is required,
+ Minimum 5+ years of recent experience working as a ServiceNow Consultant, with a focus on ITSM, ITOM, IRM, SecOps and other IT related capabilities.
+ Prior experience working in the field of cybersecurity including having a CISSP, CISM or equivalent certification a plus.
+ Excellent communication and interpersonal skills, with the ability to effectively engage with clients and team members.
+ Ability to effectively develop presentations, functional and technical roadmaps as well as present ideas and proposals to all levels of management and technical expertise.
+ Experience with defining contextual, conceptual, and logical models that align both business and technical capabilities to explain the architecture.
+ Must be able to set goals and participate in strategic initiatives for a team.
+ Experience or certification in SAFe or other industry proven architecture frameworks.
+ Strong understanding of ITIL framework and IT service management processes.
+ Strong understanding of and experience with deploying SecOps-aligned solutions.
Ideally, you’ll also have
+ Prior experience with scripting languages such as JavaScript, PowerShell, or Python a plus.
+ ServiceNow certifications (e.g., Certified Implementation Specialist – Security Incident Response, Certified Implementation Specialist – Vulnerability Response, Certified System Administrator) are highly desirable.
What we look for
We’re interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways nurture growth. You’ll also need excellent communication and negotiation skills. We’ll look to you to have the ability to express big ideas to influence C-suite leaders while also having technical skills to architect the right solutions for clients. If you’re ready to take ownership of a team that’s poised to take the industry by storm, this role is for you.
What we offer
We offer a comprehen
